tashia m. price

*** **** **** ****

Norcross, Georgia 30092

ab9w28@r.postjobfree.com

770-***-****

Objective: Seeking a call center/customer service position using my

experience.

skills:

Call Center Customer Service QuickBooks

Excel 2010 XP, Windows 7 Computer and

hardware

PowerPoint 2010 Salesforce Data Entry

MS Word ACD/ Avaya & Cisco Phones Problem

analysis and solving

background:

Advance customer service, phone support and sales experience. Call center

and quality assurance while exceeding customer's expectations.

Administrative duties and strong decision making with the ability to make

solid analytical decisions. Handle incoming requests from customers and

ensure that issues are resolved both promptly and thoroughly. Excellent

communication and organizational skills. MS Microsoft Word, Excel,

PowerPoint and other software applications. Team player, leader and

motivator. Highly motivated and self-starter. Demonstrates strong

organizational and strategic skills. Flexible adapting to company

policies, culture, philosophy and vision of corporate organization.

Valuable leadership and motivational skills working with all levels of

staff.

work experience:

Customer Service (part time) 2013 -

present

Business Development Center

Heritage Volks Wagon

Lithia Springs, Georgia

Provide phone support to customers with various questions during purchase

phase to increase sales. Coordinate and respond to Internet-generated sales

leads, qualify customers and set appointments and follow-ups via e-mail or

telephone.

. Create and compile documentation and outside communication to

customers.

. Calendar Maintenance, schedule appointments for potential clients, and

meet and greet new customers.

. Document sales calls to update customer information on databases.

. Compile statistics and work closely with the sales staff to increase

sales.

. Make outbound calls to existing customer base.

. Upload digital photos and maintain database.

Customer Service /Sales Associate 2010-2012

Head Band Inc.

Marietta, Georgia

Answer high volume of calls to assist and close sale to customers on

various adventure sports products and services. Explain complete

description on customer's purchase of adventure sports such as: helicopter

charters, tours, balloon rides, skydiving, bi-plane rides, zip lining, hang

gliding, and Para gliding.

Tashia M. Price (Page 2 of 2)

. Process credit card payments, assist with faxes, contracts, emails,

call backs to follows up with customers.

. Explain complete description on adventenue sport locking in sales on

various products and services.

Helpdesk Call Center Specialist 2008-2010

Prism Pointe Technologies

Fairburn, Georgia

Provide phone support to customers on hardware/printer service scheduled.

Dispatch and assign field technicians for commercial printer service for

Department of Motor Vehicles, Social Security and NOAA (National Weather

Service) to have parts replaced or repaired in HP, Dell, Lenovo and IBM

printers. Ship replacement parts, and handle core returns.

. Answer calls, and respond to email request for service.

. Log cases using Remedy ticket system, resolve more than 75% reported

on 1st contact.

. Research required information using available resources on (hardware)

parts to be replaced.

. Manage and resolve customer complaints, provide customers with product

and service information

. Enter new customer information into system, and update existing

customer information

. Process orders, forms and applications, and handle core part returns.

. Identify and escalate priority issues, and follow up with customers to

ensure quality service.

. Document all call information according to standard operating

procedures

Customer Service Support 2005-2008

U-HAUL

Marietta, Georgia

Customer service and administrative duties. Answer high volume of inbound

calls; accurately to enter reservation information into a computerized

system, while providing the highest level of customer service. Ability to

multitask, working in a fast pace environment. Arrange conference calls and

scheduling meetings.

. Answer calls, and make reservations on moving truck and other rental

equipment.

. Provide administrative support that included photocopying, fax and

mailing information to customers.

. Maintain electronic and hard copy filing system on services billed.

. Resolve administrative problems and handle customer complaints.

. Prepare and modify documents including correspondence, reports, drafts

and emails.

. Schedule and coordinate meetings, appointments and make travel

arrangement for managers.

. Handle multiple calendars in Outlook, and confirm scheduled

reservations.

. Handle client and other rental equipment invoicing.

education:

Chattahoochee Technical College 2013-present

Computer / Office Technology (student)

Marietta, Georgia

Contact this candidate