Customer Service Sales
Resume:
tashia m. price
Norcross, Georgia 30092
*************@*****.***
Objective: Seeking a call center/customer service position using my
experience.
skills:
Call Center Customer Service QuickBooks
Excel 2010 XP, Windows 7 Computer and
hardware
PowerPoint 2010 Salesforce Data Entry
MS Word ACD/ Avaya & Cisco Phones Problem
analysis and solving
background:
Advance customer service, phone support and sales experience. Call center
and quality assurance while exceeding customer's expectations.
Administrative duties and strong decision making with the ability to make
solid analytical decisions. Handle incoming requests from customers and
ensure that issues are resolved both promptly and thoroughly. Excellent
communication and organizational skills. MS Microsoft Word, Excel,
PowerPoint and other software applications. Team player, leader and
motivator. Highly motivated and self-starter. Demonstrates strong
organizational and strategic skills. Flexible adapting to company
policies, culture, philosophy and vision of corporate organization.
Valuable leadership and motivational skills working with all levels of
staff.
work experience:
Customer Service (part time) 2013 -
present
Business Development Center
Heritage Volks Wagon
Lithia Springs, Georgia
Provide phone support to customers with various questions during purchase
phase to increase sales. Coordinate and respond to Internet-generated sales
leads, qualify customers and set appointments and follow-ups via e-mail or
telephone.
. Create and compile documentation and outside communication to
customers.
. Calendar Maintenance, schedule appointments for potential clients, and
meet and greet new customers.
. Document sales calls to update customer information on databases.
. Compile statistics and work closely with the sales staff to increase
sales.
. Make outbound calls to existing customer base.
. Upload digital photos and maintain database.
Customer Service /Sales Associate 2010-2012
Head Band Inc.
Marietta, Georgia
Answer high volume of calls to assist and close sale to customers on
various adventure sports products and services. Explain complete
description on customer's purchase of adventure sports such as: helicopter
charters, tours, balloon rides, skydiving, bi-plane rides, zip lining, hang
gliding, and Para gliding.
Tashia M. Price (Page 2 of 2)
. Process credit card payments, assist with faxes, contracts, emails,
call backs to follows up with customers.
. Explain complete description on adventenue sport locking in sales on
various products and services.
Helpdesk Call Center Specialist 2008-2010
Prism Pointe Technologies
Fairburn, Georgia
Provide phone support to customers on hardware/printer service scheduled.
Dispatch and assign field technicians for commercial printer service for
Department of Motor Vehicles, Social Security and NOAA (National Weather
Service) to have parts replaced or repaired in HP, Dell, Lenovo and IBM
printers. Ship replacement parts, and handle core returns.
. Answer calls, and respond to email request for service.
. Log cases using Remedy ticket system, resolve more than 75% reported
on 1st contact.
. Research required information using available resources on (hardware)
parts to be replaced.
. Manage and resolve customer complaints, provide customers with product
and service information
. Enter new customer information into system, and update existing
customer information
. Process orders, forms and applications, and handle core part returns.
. Identify and escalate priority issues, and follow up with customers to
ensure quality service.
. Document all call information according to standard operating
procedures
Customer Service Support 2005-2008
U-HAUL
Marietta, Georgia
Customer service and administrative duties. Answer high volume of inbound
calls; accurately to enter reservation information into a computerized
system, while providing the highest level of customer service. Ability to
multitask, working in a fast pace environment. Arrange conference calls and
scheduling meetings.
. Answer calls, and make reservations on moving truck and other rental
equipment.
. Provide administrative support that included photocopying, fax and
mailing information to customers.
. Maintain electronic and hard copy filing system on services billed.
. Resolve administrative problems and handle customer complaints.
. Prepare and modify documents including correspondence, reports, drafts
and emails.
. Schedule and coordinate meetings, appointments and make travel
arrangement for managers.
. Handle multiple calendars in Outlook, and confirm scheduled
reservations.
. Handle client and other rental equipment invoicing.
education:
Chattahoochee Technical College 2013-present
Computer / Office Technology (student)
Marietta, Georgia
Contact this candidate