Customer Service Developer

Jesus Martinez

**** *** ***** ******, ****** Valley, CA 91977

619-***-**** / *******@*****.***

OBJECTIVE Obtaining a position as a Admin/Clerical-Receptionist #002.

SKILLS Customer Service

40 Words-Per-Minute

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Multiline Telephone System

Leadership

Mediation Skills

Detail Oriented

Exceptional Organization

Effective Writing and Communication

Excellent Time Management

Critical Thinking and Analysis

Adept at Prioritizing

Ability to Multi-task

WORK Job Developer 2007-2012

EXPERIENCE Community Research Foundation

San Diego, CA

. Revised Job Developer position objectives

. Interviewed and evaluated client needs

. Proposed pathways for reaching vocational and educational

goals

. Generated and maintained monthly progress reports

. Created resumes and cover letters

. Conducted mock interviews

. Provided vocational training in general labor, landscaping,

housekeeping, and office skills

. Mediated client and staff conflict

. Networked with community agencies to organize events which

educated and informed clients of free and low-income

services

. Reorganized filing system

Real Estate Agent / Loan Officer

2006-Present

Cabrillo Mortgage and Realty Services

Chula Vista, CA

. Coordinate appointments for property showing

. Advise clients on market conditions, prices, mortgages,

and legal requirements

. Evaluate mortgage options to help clients obtain financing

at the best rates and terms

. Prepare documents such as representation contracts,

purchase agreements, closing statements, deeds, and leases

. Accompany buyers during visits to inspections of property,

advising them on the suitability and value of the homes

they visit

EDUCATION Associate in Arts - Liberal Arts: Emphasis in Social and

Behavioral Science

Southwestern College Chula Vista,

CA

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