Customer Service Project Manager

**** ******** **.• Coatesville • Pennsylvania

Olga Cargile tel.: 918-***-**** • ****.*******@*****.***

Qualification Summary

Administrative support professional experienced working in fast paced environments demanding strong organizational, technical and

interpersonal skills. Highly trustworthy, ethical, and discret e; committed to superior customer service. Confident and poised in interactions

with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi -task effectively. Capabilities include:

Customer Service & Relations Accounts Payable/Receivable Project Coordination

Word Processing & Typing Database maintenance Multitasking

Event Organization Order Processing Problem Solving

Experience Highlights

Administrative Support

5

Professional administrative and secretarial support functions for the retail brand management team of a large hygiene products

manufacturer.

Coordinated and managed multiple priorities and projects.

Compiled regular reports, scheduled appointments, prepared business meetings and sales documentation. Assisted with general

accounting functions. Assisted in the organization of and participated in tradeshows.

Customer Service & Reception

Assisted a wide variety of customers with placement of orders, payment, refunds or exchanges. Demonstrated ability to maintain

composure and work efficiently in a fast paced environment while preserving strict confidentiality.

Attracted potential customers by providing information on product, pricing and service related inquiries.

Handled and resolved product or service problems by determining the cause, selecting and explaining the best solution and

expediting correction to ensure resolution. Achieved consistently high scores and became employee of the month.

Management & Supervision

Managed single and multiple language translation projects and coordinated assigned team s of translators. Registered, evaluated

and selected qualified third party service providers. Reduced costs by negotiating competitive rates. Participated in staff training.

Prepared quotations, negotiated with customers and developed project concepts in fulfillment with customers’ needs.

Assured high quality of final products, delivered projects on time and followed-up with customers. Carried out various marketing

projects.

Employment History

January 2013 - present

Ads Quality Rater, German Language - Google Inc., home office

German Customer Service Representative - APMEX Inc., Oklahoma City, USA September 2013 to March 2013

Project Manager – Mannheimer Sprachendienst, Mannheim, Germany June 2009 to August 2012

Management Assistant – SCA Hygiene Products GmbH, Mannheim, Germany December 2008 to May 2009

Foreign Language Secretary - Food & Wine GmbH, Velburg, Germany November 2007 to November 2008

Education

Master of Arts in International Relations, Staffordshire University, England 2011 – 2013

Undergraduate degree in Translation Studies, Institute for Foreign Languages and Cultural Studies, 2005 – 2007

Erlangen, Germany

Degree in Foreign Language Correspondence, Foreign Language School, Regensburg, Germany 2003 – 2005

Computer Skills

MS Word, Excel, PPT, Outlook and Access; Adobe InDesign, Illustrator, Photoshop;10 Key, 60 wpm

Contact this candidate