Customer Service Manager

Cell 650-***-****

Mountain View, CA *****

************@*****.***

Lori Magana

Objective: To obtain a challenging position and to continue my work experience in the Administration

Field.

Experience:

Jan. 2011 – Jul. 2013

Securitas Security Services USA, INC.

Lead Security Officer/Administrative Specialist

Responsibilities include:

• Protect staff, members, & property from theft, hazards, or violence

• Respond to emergency incidents, observe and report incidents required by the post orders

• Prepare logs and reports

• Investigations - Audits

• Training/briefing of Security Officers

• Payroll / data entry for incident reports

• Process badges & photo ID’s - On Guard 2009, Lenel Systems

• Patrols of facility on foot & vehicle

• Customer Service for visitors & members

• Escorts for staff & members

• Parking & traffic control

• Standbys, morgue calls

• Monitor access of facility

Jul. 1998 – Mar. 2010

SummerHill Homes

Construction Administrator

Responsibilities include:

• Support VP of Operations & Construction, Superintendents & other field staff

• Prepare schedules, contracts, & amendments

• Maintain & prepare budgets

• Pull Building Permits in various cities

• Safety Coordinator

• Accounting functions – invoices / check requests

• Prepare PowerPoint presentations

• Order office supplies & field clothing/uniforms

• Prepare expense reports, purchase orders, & travel arrangements

• Back up for IT manager – changed tapes, ran back ups, set up computers and trouble

shooting

• Receptionist – answered phones & greet customers

• Filing, prepare for monthly & weekly meetings & other various office duties.

Sept. 1996 – Jun. 1998

Northwest Airlines

Customer Service Agent

Responsibilities include:

• Provide quality customer service

• Assist passengers with flight check-in, seat assignments, gates, & luggage

• Reservations and ticketing

Education: Canada College

• Early Childhood Education Courses (1993-1994: Teaching Certificate)

• Specialized Courses in Tourism & Real Estate (1991-1993, 1996)

Personal Assets:

• Proven ability to work effectively in a team environment

• Detail oriented – well organized

• Computer Skills – Microsoft Office & Mac

• 10 Key, register, & CBX experience

• Excellent oral & written communication skills

Work Activities:

• Coordinated Employee & Source Night (over 300 people)

• Organized Store Meetings & functions, Company Luncheons, BBQ’s & Holiday parties

Accomplishments / Awards:

• Received Above & Beyond the Call of Duty award & Employee of Month Awards

• Bureau of Security and Investigative Services (BSIS) License

• Fema Courses, WMD & CPI certified

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