Manager Management

Key Competencies

( Training and Development ( Strategic Planning ( Research and Analysis (

Presentations

( Process Improvement ( Public Speaking ( E-Learning Development

Professional Development

Master of Business Administration, Technology Management, University of

Phoenix, Los Angeles, CA. 2006

Bachelor of Arts, Theater Arts, Sonoma State University, Rohnert Park, CA.

1991

Professional Experience

Wiley Rein, LLP, Washington DC 2008 - 2013

Risk Management Specialist (2011 - 2013)

Coordinated, implemented, and completed several Risk Management initiatives

proposed by the law firms General Counsel, Executive Director, or

Administrative Committee. Worked with Risk Management Administrator to

document existing and create new department specific business processes.

Organized, tracked, and maintained critical risk management data.

n Proposed and documented ideas for enhancements to workflow steps for

critical department processes.

n Evaluated vendors for new business intake, client conflict, and

workflow systems.

n Wrote Executive Summary for Administrative and Finance Committees to

determine which system the law firm would ultimately purchase.

n Researched and wrote Client Quality Summary Reports. Drafted Ethical

Screen memos.

n Conducted research to review ALAS, state, and federal documents to

determine specific rules pertinent to Risk Management Administrator

responding to legal and risk-related questions from firm attorneys.

n Conducted analysis on client conflicts.

n Reviewed and updated accuracy of documentation in LegalKey database.

n Acted as mentor to new members of the department, providing general

guidance on how to acclimate and succeed in the department.

Trainer (2008-2011)

Led training courses for new hires and compulsory employee continuing

technical and development (soft skill) education for support staff of 300.

Developed new courses and implemented improvements to existing ones.

Managed logistics for scheduling monthly training courses in UniversitySite

(LMS).

n Project lead on Secretarial Services baseline skills initiative.

n Developed and created e-Learning modules with Adobe Captivate that

focused on specific, advanced techniques in various software programs.

Particularly focused on teaching nexus of off-the-shelf software with

3rd-party integration of firm-specific improvements.

n Taught up to 12 classes per month and presented at group instructional

meetings on quarterly basis.

n Authored classroom-based training materials, created presentations for

each course, including course-end assessments to determined students'

level of learning.

n Coordinated selection and scheduling of vendor classes to provide

specialized education; interviewed and chose instructors to ensure

good cultural fit with organization.

Temporary Computer Applications Instructor

The Art Institute of California, Los Angeles, Santa Monica, CA 2007

Created curriculum, topics, and evaluations for required 11-week course on

introduction to technology.

n Built Computer Applications curriculum, focusing on basic operation of

a computer, use of PC and Mac operating systems, Microsoft Office, and

use of the Internet as a research and networking tool.

n Created positive learning environment that encouraged students to

learn quickly and capably. 90% of students earned passing grades; 35%

earned A- or better.

Software Trainer/Word Processing Manager

Liner Yankelevitz Sunshine & Regenstreif LLP, Los Angeles, CA 2004-2007

Created software training program and coursework for new hires/current

employees. Hired, trained, supervised, and evaluated three direct reports

across shifts.

n Produced law firm-wide implementation of customized legal document

templates and macros package. Combined roles of lead analyst, quality

assurance analyst, and trainer for this extensive project. Supervised

and trained temporary word processors hired to upgrade all documents

in company.

n Developed e-Learning software training videos, posted on company

intranet for individually paced instruction on advanced capabilities

specific to features of Microsoft Word.

n Determined gaps in knowledge of secretarial pool, designing training

programs around their needs. Focused on specific, necessary tasks in

Word and additional company document management systems as well as

other law firm-specific software requirements.

n Designed and developed Microsoft Access database to catalog file room.

Database Designer

Celite, Lompoc, CA 2001-2003

Worked with plant Production Manager to design database to provide

analytical information regarding orders, inventory, and production. Led

requirement gathering and oversaw design of Microsoft Access database for

Production, Quality Assurance, and Shipping departments.

n Conducted one-on-one trainings with staff on proper use of production

databases.

n Authored training materials.

Technical and Computer Skills

MS Windows 2003, XP, 2000 ( Microsoft Office (PC and Macintosh): Word,

Excel, Access, PowerPoint, Outlook ( Macintosh iWork - Pages, Numbers,

Keynote ( MS Visio ( MS Project ( Hummingbird Document Management System (

Legal MacPac ( UniversitySite ( Macromedia Dreamweaver ( Adobe Photoshop (

Adobe Captivate ( Camtasia Studio ( SnagIt ( HTML

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