Customer Service Sales

Yesenia Ortiz

**** ***** ********, *** ***** CA *2139

619-***-****

*.**********@*****.***

Objective Searching to gain employment in a fast paced office environment

Telephone Answering

Excellent Organizational Skills

Skills

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1. Word Processing and Typing

1. Strong Customer Relations

Skills 2. 10 Key Calculator

2. Computer Proficiency 3. Filing

3. Data Entry 4. Bilingual, Spanish and English

Computer: Microsoft Word, Excel, Outlook, PowerPoint, Photoshop, Quick Books,

1.

Social Media

2012to Present

Experience Assistant Store Manager

M’s Clothing, National City, California

• Daily operations of Women’s ready to wear departments with

annual sales of $1M

• Manage and train 10+ sales associates

• Process high levels of merchandise

• Analyze sales trends and merchandising opportunities

• Maintain merchandise directives and visual presentation

• Coordinate off site community and special events

• Inventory control

• Execute loss prevention protocol

2011 2012

• Prepare weekly store schedules

• Preserve high customer service standards

Administrative Assistant

H & H Fashion, Colton, California

• Transcribe and conveyed phone messages to appropriate

personnel.

• Compile, file, and maintain personnel records.

• Prepare and disseminate written/oral correspondence for company

• Gather, analyze, and record data.

• Fulfilled online orders

• Enter and displayed new company merchandise in website

• Organize and ensure that policy and procedures memorandums are

up to date in company

• Daily operations of office

• Arrange and enter Payroll

• Prepare monthly sales reports

• Create monthly newsletter and company flyers

• Orchestrate all Social Media content

Head Cashier 2010 2011

Forever 21, San Diego, California

• Daily operations of Women’s ready to wear departments with

annual sales of $5M

• Greeted customers and ascertained customer’s needs

• Supervised all cashier functions

• Managed customer service inquires and complaints

• Analyze sales trends and merchandising opportunities

• Maintain merchandise directives and visual presentation

• Inventory control

2012 Present

Education Business Administration

Southwestern Community College, Chula Vista, California

2010

High School Diploma

Samuel F.B Morse High School

Furnished on request.

References

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