Customer Service Technician

EDWARD N WILLIAMS JR.

**** ********** ******, *******, ** 27616

919-***-**** / *****@*****.***

OBJECTIVE

I am seeking a full-time position as Field Service Technician utilizing ECPI skills and leveraging

System Test Technician experience.

EDUCATION

STRAYER University Raleigh, NC

MA Informational Science March 2015

ECPI University Raleigh, NC

BS Electronics Engineering Technology December 2012

EMC CORPARATION Apex, NC

Febuarary 2013-

Present

Test Technician May 1998-April 2001

• Demonstrated mechanical aptitude and appropriate manual dexterity and mathematical

knowledge. Knowledge of job associated database/software/documentation.

• An understanding of computer architecture. Related experience in a high tech

manufacturing environment. Efficient debugging skills.

• Recognize failures and working from schematics, diagrams, written and verbal

descriptions, layouts, or defined plans utilizing manufacturing test development or

diagnostic equipment performs functions such as design, test, checkout, modification,

fabrication, and assembly.

• Achieve balanced inventory levels via appropriate manual and automated transactions.

Diagnose test errors and test status from diagnostic codes and related indicators.

• Transfer daily status information to other shift personnel or supervisors.

• Identify, follow-through, resolve problems and recommend improvements in all

outstanding issues within assigned area. Able to test equipment in multiple product

lines.

RELATED EXPERIENCE

IBM (Manpower) Raleigh, NC

Test Technician May 1998-April 2001

• Demonstrated mechanical aptitude and appropriate manual dexterity and mathematical

knowledge. Knowledge of job associated database/software/documentation.

• An understanding of computer architecture. Related experience in a high tech

manufacturing environment. Efficient debugging skills.

• Recognize failures and working from schematics, diagrams, written and verbal

descriptions, layouts, or defined plans utilizing manufacturing test development or

diagnostic equipment performs functions such as design, test, checkout, modification,

fabrication, and assembly.

• Achieve balanced inventory levels via appropriate manual and automated transactions.

Diagnose test errors and test status from diagnostic codes and related indicators.

• Transfer daily status information to other shift personnel or supervisors.

• Identify, follow-through, resolve problems and recommend improvements in all

outstanding issues within assigned area. Able to test equipment in multiple product

lines.

OTHER EXPERIENCE

Owner-Operator (PT responsibility beginning 1/2012) Raleigh, NC

BIG T. Inc. May 2001-Present

• Accounting duties that included Payroll/Accounts Payable/ Accounts

receivable/Balancing budget.

• Dispatcher of 7 trucks throughout the USA and Canada. Find Truckloads to destination

and return.

• Human Resources duties included recruiting Driver as well as hiring and terminating

drivers.

• Driver of Truckloads that needed to delivered when all other Trucks were occupied.

• Customer service which includes communications through phones, e-mails and in-

person meetings.

SKILLS

Analog/Digital Circuits

• Electronic theory covering basic electronic components such as resistors, capacitors,

inductors and transformers, semi- conductor transistor theory, and digital logic

• Read and interpret schematics, diagrams, written, and verbal descriptions.

Measurement

• Use oscilloscopes, power meters, and multimeters to measure voltage, current,

resistance, power, frequency, capacitances, and Fresnel Zone.

• Using formulas such as OHM’s law, Super Position Principle, Spectrum (Baseband

periodic and non-periodic) radio Frequency (periodic and non- periodic).

Electronics Projects

• Build Operational amplifier systems such as oscillators and power supplies.

• Completed capstone traffic light design project using TTL devices.

OS Applications

• Install Windows XP, Windows 7, Unix, VMware, Fedora 9& 14, Server 2003 and 2008.

PC hardware

• Configure and install printers, motherboards, video cards, and power supplies.

• Troubleshoot Startup Problems, Remote Desktop/Remote Assistance, and Advanced

Startup Options and Windows Recovery Console.

Wireless Security

• Configure wireless communications including wireless routers, access points, and

wireless network interface cards (NICs).

UNIX Administration

• Configure, verify and troubleshoot network connections and DNS client functionality.

• Configure and launch the http and ftp server domains.

• Configure the Samba server to provide SMB (Windows) file and print sharing services.

• Configure the Samba client software to authenticate against a Windows server.

Microcontrollers

• Identify applications of embedded systems.

• Implement projects using microcontroller-based embedded systems.

• Apply logical design to program in assembly language.

• Adapt new creative and realistic solution to technical problems.

• Evaluate proper utilization of appropriate tools to acquire data and improve a system or

process.

Contact this candidate