Customer Service Medical
Resume:
Virginia Abler
Orlando, FL *2810
Email: ***************@*****.***
EDUCATION:
Gabriel Health Institute- Nurse Assistant certificate 2012
Central Florida College- AS Medical Assisting 2006-2008
Southeastern Technical Institute- Information/Office Technology certificate
1999 - 2001
CERTIFICATIONS:
CPR, First Aide
SKILLS:
Type 60 wpm, Microsoft Operating Systems (Win 7, XP)
Microsoft Office 2007/2010, Excel
WORK EXPERIENCE:
April 2011 - September 2013 - Ezzy Way Transport
Office Assistant/ Front Desk
Maintained office operations by answering calls in a professional and
courteous manner, forwarding messages, confirming customer orders, keeping
customers informed of order status, copying information, maintained
supplies and equipment, sending out and receiving mail packages
October 2007 - April 2011 - Brighthouse Networks/Maitland
Field Services Dispatcher
Monitored and dispatched over 30 cable technicians through Brighthouse ETA
system
Prioritized service calls based on appointment time or escalated issues
Provided technician work progress reports daily to Field Supervisors
Answered technician calls and assisted in the swapping/authorizing of cable
equipment
December 2006 - October 2007 - Rose Health Care/Orlando
Medical Assisting - Front and Back Office
Answered calls in a professional and courteous manner
Collected patient history and gathered pertinent information for the visit
Documented all communications to patients and clinicians
Faxed prescriptions or orders to hospitals and pharmacies
Assisted patient and clinicians in exam areas
Gave treatments/procedures as directed
Assisted clinicians with Administrative paperwork
Scheduled patient appointments
Communicated all cases needing escalation to leads or supervisor
Maintained supply inventories and medical stock
Ensured instruments were properly cleaned, sterilized and stored
Utilized Medical Manager and other resources to update patient information
October 2005 - December 2006 - Florida Hospital/Orlando
Specimen Processor
Received, organized and labeled specimen samples
Maintained all equipment used, logged and filed samples for each patient
Managed data on a computer and answered calls with regards to the status of
a specimen.
August 2004 - October 2005 - Walt Disney's Fort Wilderness Resort
Guest Services
Front desk check in, assisted guests with checking into the resort/cabins
Processed payments, activated theme park tickets and provided maps and
information to the guests
Assisted with dining and dinner show reservations
Alternated working outside booths, checking in and directing guest in
their motorhomes.
September 2000 - August 2004- Walt Disney World Reservation Center
Customer Service Representative
Answered calls in a professional and courteous manner
Assisted customers and Travel Agents in making their all inclusive vacation
packages which included reservations for airline, car, hotel, dining, and
unlimited admission to the Disney theme parks.
REFERENCES:
Available upon request.
Contact this candidate