Customer Service Manager

R honda Sanders

**** ********** ** *** *** 972-***-****

Dallas, TX 75287 r ********.******@*****.***

OBJECTIVE A customer service position where I can apply my leadership,

communication and problem-solving abilities to meet the goals of the

organization.

SUMMARY OF

QUALIFICATIONS

• Over fif teen years’ experience in administrative positions, working

w ith

business documents and interacting with customers

• Proficient with Microsoft Word, Excel, Access, PowerPoint, and

Q uickBooks

• Competent in Web research, wri t ten and oral communication, records

m anagement, t ime management, computer software and

t roubleshooting

• Commended for tactful and professional communication skills

• Skilled in handling multiple tasks simultaneously in a fast-paced

environment meeting all required deadlines

• Experienced in outstanding problem-solving and active listening skills

EXPERIENCE Owner/ Property Manager, L & S Investment

March 2005 – July 2013

• Collected deposit and rent, kept financial records, and paid bills

• Ensured compliance of state and local landlord/tenant laws

• Conducted background checks, maintained upkeep of properties

Operations Supervisor, OfficeMax

January 2004 – November 2004

• Enjoyed working in teams to achieve company goals

• Handled large amounts of cash and perform accounting duties at the

end of shift

• Entered special orders and out-of-stock orders into computer system

• Resolved customers’ merchandise questions and problems

• Supervised and provided support for 20 employees

Front Office Manager, Four Points Sheraton Hotel

M ay 1994 – January 2004

• Created letters, memos, reports and forms in M icrosoft Word

• H i red, t rained and supervised 15 employees

• Elevated guest satisfaction index from 86% to 92% within a short time

• Ensured the swift resolution of customer issues to preserve customer

loyalty

EDUCATION Dallas Community College, Dallas, Texas

Major: Business Administration with marketing emphasis

AA degree expected December 2013 GPA 3.2

Delta College, University Center, Michigan

Major: Business Administration

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