Supply Chain Customer Service

lisa A. Briggs

**** ******** *** #*, **** Lake City, Utah 84106

Cell: 336-***-**** ( *********@*****.***

Occupational Strengths

. Experienced in supply chain processes, logistics concepts, inventory

management, HTS classification, stock control, procurement, and

warehouse functions

. Excellent professional communication skills, oral and written

. Successful in supervisory and leadership roles

. Strong planning and organization skills to achieve job objectives

Work experience

Logistics Specialist, Schlumberger, Salt Lake City, UT (September 2012-

present)

. Implement programs for continuous improvement of service levels to the

field organization.

. Manage the international transportation program including HTS and ECCN

classification to maintain regulatory compliance.

. Identify and implement total cost reduction initiatives.

. Develop and manage domestic distribution and import/export processes.

Accountable for full customs, trade control and other transport

regulatory compliance of all country logistics activities.

. Assist the Supply Chain Manager with negotiating and administering

contracts for third-party logistics providers and key suppliers.

Senior Logistics Manager, Lockheed Martin, Salt Lake City, UT (June 2011-

September 2012)

. Plans, schedules, and manages all supply chain logistics including

regulation and coordination with third party logistics (3PL) for the

movement of material to ensure accountability preventing additional

cost, losses, and damage.

. Ensures medical material is received and placed in designated location

for accurate material management and identification.

. Responsible for all provisioning and planning for packing and shipping

assets to adhere to Cold Chain Management procedures.

. Manages day-to-day operational requirements of the FDA's Shelf Life

Extension Program (SLEP).

. Provides supply chain support functions to all personnel on the Oracle

E-Business Suite Warehouse Management System (WMS).

. Provides a report to management on shipment information, inbound and

outbound verification, cycle counts and pallet positions.

Data Entry Specialist, Lockheed Martin, Dallas-Fort Worth, TX (June 2010-

June 2011)

. Manages a $745M Pharmaceutical Program for the Office of Public Health

& Human Services and the Centers for Disease Control & Prevention.

. Responsible for pharmaceutical planning, total quality management,

supplier quality assurance, materials systems, and customer service.

. Responsible for reviewing packing list, invoices, and receiving report

for accuracy.

. Perform physical counts and cycle counting as required to verify

product receipt information on quantity, lot number, manufacture and

expiration dating through the Oracle E-Business application.

. Resolve and communicate inventory discrepancies to management through

inventory inquiry and status reports utilizing Discoverer Plus.

. Participates in exercises simulating major catastrophic events and

assist in the development of plans to respond to bio-terrorism,

biological, chemical, radiological attacks, and natural disasters.

Supervisor, Life Science Logistics, Dallas-Fort Worth, TX (January 2010-

June 2010)

. Supervised ten (10) employees on a daily basis communicating goals and

expectations.

. Established logistics program standards, policies, strategies, goals

and evaluation plans to promote workforce improvement.

. Directed and assigned various crews with daily activities of

receiving, cycle counting, and material handling.

. Trained new employees on standard operating procedures.

. Compared, verified, and validated material labor costs to productivity

labor costs.

. Managed and monitored all damaged and returns goods communicating with

clients daily to report any issues or discrepancies.

. Wrote nonconformance reports upon receipt of any noncompliant

material.

lisa A. Briggs

Page 2

Work experience, continued

Supervisor, United Parcel Service, Mesquite, TX (October 2007-February

2010)

. Supervised eight (8) employees on a daily basis.

. Trained new hires on the proper technique and method of loading

package cars.

. Coached employees for improvement in work methods.

. Diverted bottlenecks to improve production activities.

. Responsible for the movement of diverters and waxed transversers

during setup for preload.

. Communicated shift change data to supervisors to ensure smooth

transitions.

Package Car Driver, United Parcel Service, Durham, NC (March 2006-April

2007)

. Performed pre-trip and post-trip safety and operational checks on

package car.

. Responsible for loading all trucks for package delivery.

. Delivered next day air and residential/commercial packages in a timely

manner.

. Managed all customer complaints utilizing the DIAD board.

. Served as supervisor for a team of pre-loaders.

Materials Manager, Dana Corporation, Orangeburg, SC (July 1998-January

2006)

< Managed flow of all plant material activities, optimizing production

while controlling inventory levels.

< Supervised activities of production schedulers, inventory specialist

and shipping supervisor.

< Supervised import and export logistics operations.

< Reviewed and analyzed data to determine procurement quantities.

< Monitored procurement status reports and initiated follow up when

delivery schedules became delinquent.

< Planned and determined current and future supply requirements, both

quantitative and monetary, for assigned major and secondary items.

. Ordered all raw materials necessary for the manufacturing of axles

using the Material Requirement Planning (MRP) System.

. Developed and delivered production schedules to machining and

assembly.

. Developed and maintained positive relationships with domestic and

overseas suppliers.

. Communicated daily with customers, advising of scheduled deliveries.

Professional Development

Masters Method HTS Certified Certified forklift operator

Masters Method ECCN Training Member of Hazmat Team at

Completed Burlington Chemical Company

FEMA Safety committee member at Konica

IS-00100.a - Introduction to the Manufacturing

Incident Command System Management safety committee member

IS-00200.a - ICS for Single at UPS

Resources and Initial Action Health & Human Services Records

IS-00700.b - National Incident Management

Management Systems (NIMS), An CDC's Emergency Operations Center

Introduction

IS-00800.b - National Response

Framework, An Introduction

Education

Bachelor of Arts, Elon College, Elon College, NC

Major: Economics

Minor: Mathematics[pic][pic]

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