Manager Service
Resume:
CALVIN BOWMAN
**** ******** ****; Brooklyn, NY **236
201-***-****/570-***-****; *************@*****.***
PROFESSIONAL EXPERIENCE
OCE BUSINESS SERVICES INC., New York (8/2007-9/2012)
Office Services and Facilities Manager (Alliance Bernstein, Salans CIT Corp and AIG)
Responsibilities: My primary responsibilities as Office Services and Facilities Manager are to prepare, manage, and track the budget expenses and
to ensure the Site is properly staffed, maintained, equipped and supplied. I manage the Mailroom, Facilities, and Reprographics Departments. Under
my direction and guidance the Operation has improved its productivity, production, and efficiency with a focus on customer service and quality of
service. Established deadlines are met or exceeded and the staff is working cohesively as a team. Responsibilities and duties include but not limited
to:
• Primary Contact for service requests related to the Mailroom, Shipping and Receiving, Records-Scanning Reprographics,
Receptionist and Conference Rooms
• Managed the Shipping and Receiving Area
• Ensure the staff meet or exceed Service Level Agreements
• Liaison with the Post Office to Open, Monitor, Replenish, and Reconcile Accounts (CAPS Account, P.O Boxes, Business Reply and
Postage Due Account)
• Administrator for Company FedEx and UPS Account
• Responsible for Employee Time Care, Payroll, Monitoring Staff Vacation Time, Sick Time, and Personal Days Off.
• Managed the Shipping and Receiving
• Purchasing Mailroom Equipment
• Process, Sort and Deliver Incoming 1st Class, Certified, Registered, Inter-Office, Pouch, and Courier Mail in a timely and efficient manner
• Scanning Client Files into Paper Flow Application
• Manage the Creation, Maintenance, and Archiving of Client Files
• Arrange and Ship Client Files to Off-Site Storage Facility
• Schedule Conference
• Manage Receptionist Area
• Select Messenger Services
• Negotiate the Lease Agreements for Cannon Digital Color Copiers
• Ensure that Vendors provide cost effective goods and services
• Liaison with Building Management to place and follow up on Service Repair Requests
• General Custodial Maintenance (bathrooms, pantry hanging artwork and pictures).
• Ensure the HVAC and Lighting Systems are maintained and working properly
• Office Moves and Set ups
• Order and Maintain (toner cartridges, pens, paper, etc.)
• Order and Maintain Pantry Supplies Levels (coffee, sugar, sodas, water, napkins and milk)
• Staff Training and Cross Training
• Approve Invoices
• Implement a Disaster Recovery Plan
• Implement Service Level
• Maintain Service Logs for Tracking Staff Work Production
• Prepare Volume Reports
• Revise and Update Procedures and Workflow
• Hire, Train and Terminate Staff
• Evaluate Staff for Annual Performance Reviews
Achievements:
1. Reduced Office Services expenditures
2. Reduced staff overtime
THE NEW SCHOOL UNIVERITY, New York (8/2005-3/2007)
Mail and Printing Services Manager
Responsibilities: Manage, coordinate, and monitor the Mailroom Printing Services and Shipping and Receiving for The New School’s 9
University locations. Direct report: 13 Mail Clerks and Duplicating Clerks. Prepare and Manage the Mailroom and Duplicating Department Budget
of $1.1 Million. Under my direction and guidance the expenditures for Mail and Reproduction Departments were reduced while Service Quality
increased. Responsibilities and duties include but not limited to:
• Negotiate and Purchase Digital Color Copiers.
• Negotiate Leasing Equipment, and Maintenance Agreements (Pitney Bowes Postage Machine, Digital Copiers and Printing Press).
• Maintenance and upkeep of the Office space.
• Order office supplies (toners, pens, copy paper)
• Accepted Bids and Awarded Vendor Contracts (Courier Services, Printing Services, Messenger Service and Mass Mailings Service).
• Managed the Shipping and Receiving Area
• Hire, Train, Counsel and Terminate Staff.
• Primary Contact for all Mailroom, Shipping and Receiving, and Printing Service’ Request.
• Prepare and monitor the Mailroom, Shipping and Receiving and Printing Services Yearly Budget.
• Prepare and Distribute Daily and Monthly Reports to Senior Management.
• Responsible for Employee Time Care, Payroll, Monitoring Staff Vacation Time, Sick Time, and Personal Days Off.
• Solicit Vender Proposals and Evaluate Vendor Bids.
• Conduct Vendor Negotiation and Award Service Contract.
• Review, Authorize, and Submit Invoices to Accounting Department for Payment.
• Shipping, Receiving and Routing, Interoffice, Courier and Post Office Mail (Federal Express, Airborne, United Parcel Service, 1 st Class
Mail, Express Mail, Certified and Registered Mail).
• Ensure Mailroom, Printing Services, and Shipping and Receiving Staff Complied with Procedures and Safety Rules.
• Updating Department’s Procedures and Website.
• Ordering Supplies.
• Responsible for Staff Annual Performance Appraisal
• Open, Monitor and Reconcile Post Office Accounts (CAPS Account, Business Reply and Postage Due Account, Address Correction
Service Account)
Achievements:
1. Reduced Postage Due Fees
2. Purchase a Automated Package Control System and Security Camera for the Shipping and Receiving Area to eliminating the issue of lost
or missing packages and to Increased Control and Security of The Shipping and Receiving Area.
GROUP HEALTH INSURANCE, New York (7/2000-
8/2005)
Mail and Printing Services Supervisor
Responsibilities: Under my direction and guidance, the Mailroom Printing Services, Messengers, and Shipping and Receiving and productivity
improved tremendously. All manuals and procedures were revised and constantly updated. Staff productivity improved, all providers and subscribers
checks and statements were mailed in a timely manner eliminating any holdover or HIPPA violations. The Department mailed over 400,000 providers
and subscribers checks and statements mail weekly, and the Reproduction Area handled over 100 Copy request per week with minor or no issues.
• Negotiate Vendor Contract (Messenger Service, Pitney Bowes & Ascom Hasler Mailing Equipment and Presort Mailing Company Fees).
• Cross Train Staff for more Flexibility and Monitor Workflow.
• Supervise a Staff of 26 Mail Machine Operators (Pitney Bowes 6100 & Paragon Mailing Machine; Ascom Hasler Mail Inserters and
folders), Interoffice Clerks and Reproduction Clerks (Cannon 9120 Digital Copiers).
• Open, Maintain and Reconcile Post Office Accounts Business Reply Mail and Postage Due Mail, Ascom Hasler and Pitney Bowes Pay-by
Phone Accounts.
• Responsible for Employee Time Care, Payroll, Monitoring Staff Vacation Time, Sick Time, and Personal Days Off. .
• Prepare and Distribute Daily and Monthly Reports to Senior Management.
• Assign Staff to Work Stations and Work Assignments.
• Review Invoices and Submit to Manager for Approval.
CHASE MANHATTAN BANK, New York, NY (06/1979 – 04/1999)
Office Services Supervisor
Responsibilities: Supervised a staff of 31 Clerks included were Postage Machine Operators, Inter-Office Clerks, Printing Services Clerks,
Shipping and Receiving Clerks, and Messengers. Significantly improved corporate-wide client satisfaction by: Establishing communication and
partnerships with the managers of over 350 departments to clarify and meet their department’s needs; Optimizing performance, building morale and
reducing turnover of employees by showing personal interest, sharing information, and providing constructive feedback; Achieved near-perfect
record of on-time delivery of services by designing, and implementing numerous structural improvements to department; Revised work flow and
procedures.
EDUCATION
Borough of Manhattan Community College
Business Administration
SKILL SET
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Access, Netscape Navigator, Lotus for Windows; DM Postage Machine, Records
Management Software: Hummingbird DM eDocs, Versatile Professional, Legal Key, and Accutrac, Package, Pitney Bowes Postage Machine,
Cannon, Xerox, and Oce Digital Copier, Fujitsu 5900 Scanner Arrival Automated Package Tracking System
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