Customer Service Administrative Assistant

Andrea Kathryn Armijo

Test scores:

MS Word – Intermediate/Proficient User

MS Excel – Intermediate/Proficient User

MS Outlook – Intermediate/Proficient User

MS PowerPoint – Master User

Typing – 54 wpm gross/ 51 wpm net

Professional Summary:

Andrea Kathryn Armijo is a 20 year Customer Service professional. She is extremely experienced in all

facets of business office and retail environments. Andrea has excellent communication skills and uses her

Bilingual Spanish abilities verbally and for writing. She is flexible, organized and detail oriented.

Repeatedly being asked to train co-workers is evidence of a team player and of recognition of Andrea’s

ability to learn quickly and communicate well. She has e xcellent audio visual memory recall which has

been an asset in all assignments. Andrea was recognized by former employers for excellence in sales

and customer service.

Technical Summary:

Telephone Skills, Bilingual Spanish, Document Translator, Multi-tasking, General Office Tasks, Human

Resources, Payroll, Purchasing, Calendars/Scheduling, Logs, Coordinating Clients, Contractors, and

Vendors, Multi-Line Telephones, PBX, Avaya Phone Systems, Job Requisitions, Invoices, Answer Billing

Questions, MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Publisher, MS Access, MS Visio, MS

Visual Basic, ACAPS6.0, Lotus 8.1, Lotus Notes, SameTime, Faxing, MLO Lookup Tools, Filing, Office

Supply Ordering, Meeting Minutes, Create Agendas, BlackBaud Financial Software, ADP, Customer

Service, Cash/Credit Card Payments, Bank Deposits, IP Phone, Sage ACT!, Cloud, Data Entry.

Education:

AS Business Administration Degree Program, Colorado Technical University Online – scheduled for

graduation in February, 2014

Business Information Technology Certificate (GAIN) Program, Centre City Center for Education and

Technology (CET), San Diego, CA - Graduated

GED Program, Centre City Center for Education and Technology (CET), San Diego, CA - Graduated

Detailed Experience:

Employer: RHI International Manufactured Housing Finance Contractor for Consumer Loan

Processor, April, 2013 to August, 2013 (Temporary Assignment Completed)

San Diego, CA, Consumer Loan Processor

(end client is confidential) Andrea was assigned to the Manufactured Housing Finance department in a

nationally recognized bank. Her tasks included: Processing incoming credit applications; Assisting all

Underwriters with completing Condition Checklists; Assisting Loan Processors and VP’s; Generating and

sending Direct Letters to consumers; Answering questions from clients regarding status, location and

process of loans; Expediting files as needed; Maintaining Transportation Log of all imaging; Updating

MLO Status on V99; Updating HMDA, and other panels in ACAPS6.0; Communicating with Retailers and

Brokers as needed; Handling loan inquiries; Referring clients to proper Account Representatives, as

needed; Updating customer information in ACAPS6.0 as needed; Generating Daily Log and posting data

on whiteboard; Generating Conditions Checklist.

Environment/Skills:

MS Excel, MS Word, Excel Auto Router, MLO Lookup, ACAPS6.0, Telephone Skills, Bilingual Spanish,

Document Translator, Multi-tasking, General Office Tasks, Calendar/Scheduling, Logs, Multi-line

Telephones, Avaya Phone System, Customer Service, Document Translator, Faxing, Scanning.

Employer: Image Staffing, Inc., January, 2013 to March, 2013 (Temporary Assignment Completed)

San Diego, CA, Cashier/Account Clerk

County of San Diego (end client) In this assignment, Andrea accepted and processed cash and credit

card payments for the Child Support Division. She accurately entered all payments into the Statewide

Child Support database. Andrea utilized customer service skills while assisting clients in-person and on

the telephone. She directed clients to the appropriate departments to resolve their issues. Andrea also

prepared bank drops and completed all miscellaneous duties assigned to her.

Environment/Skills:

Avaya Phone System, Customer Service, Telephone Skills, Bilingual Spanish, Multi-tasking, MS Excel,

Cash/Credit Card Payments, Bank Drops.

Employer: Manpower Staffing, July, 2012 to April, 2013 (Temporary Assignments Completed)

San Diego, CA, Various Titles

Exodus Business Solutions (end client), Customer Service – Call Center; Access to Independence (end

client), Administrative Assistant; Re Elect Bonnie Dumanis (end client), Data Entry Clerk. Andrea utilized

her outstanding customer service skills on all Manpower assignments. Other duties performed included

assisting Consumer Advocates of a local Non-Profit organization servicing senior citizens and disabled

citizens, ordering office supplies, typing meeting minutes, creating agendas, supporting management

staff, maintaining files, organizing meetings, set up for events, generating reports, updating spreadsheets,

communicated with and supported Executives. She also assisted with Human Resource tasks, such as,

maintaining HR files and processing benefits forms. Created Database for Campaign purposes.

Environment/Skills:

Avaya Phone System, Customer Service, Telephone Skills, Bilingual Spanish, Multi-tasking, IP Phone,

Sage ACT! Cloud Software, MS Excel, MS Outlook, General Office tasks, Human Resources, Generated

Leads, Calendars/Scheduling, Multi-Line Telephones, Job Requisitions, Answer Billing Questions, MS

Word, Filing, Office Supply Ordering, Meeting Minutes, Create Agendas, BlackBaud Financial Program.

Employer: ER Realty Property Management, October, 2008 to April, 2012

San Diego, CA, Residential Onsite Manager

Andrea was responsible for a 28 unit building. She conducted all managerial duties including, but not

limited to, leasing, maintaining property cleanliness, worked with contractors and vendors, rent

collections, tenant notices, inspections, pest control, court appearances, and bank deposits. Bilingual

Spanish.

Environment/Skills:

Cox Communications Phone System, Customer Service, Telephone Skills, Bilingual Spanish, Multi-

tasking, General Office Tasks, Purchasing, Calendars/Scheduling, Invoices, Answer Billing Questions, MS

Word, MS Excel, MS Outlook, MS PowerPoint, MS Publisher, MS Access, MS Visio, MS Visual Basic,

Faxing, Filing, Office Supply Ordering, Customer Service, Bank Drops, Coordinating Clients, Contractors,

and Vendors.

Employer: Nationwide Business Resources, February, 2008 to March, 2009

San Diego, CA, Telemarketer

As a Telemarketer for Business advertising sales, Andrea sold promotional Items such as pens, magnets,

bandanas, key chains,with customized ad logos. She produced New Business Orders based on Daily and

Weekly Quotas and Assisted Closers with Reloads (New Orders) of already established account

databases. Andrea was recognized for excellence in sales and customer service.

Environment/Skills:

Avaya Phone System, Customer Service, Telephone Skills, Bilingual Spanish, Multi-tasking. Autodialer.

Employer: Abcow Staffing Agency, April, 2007 to June, 2007

San Diego, CA, Receptionist/Administrative Assistant

Certified Air Conditioning Service (end client). Andrea answered calls for Service Desks, Architects,

Construction Coordinators and Accounting Department. Her duties included Data Entry for A/R, A/P and

Payroll as needed.

Environment/Skills:

Avaya Phone System, Customer Service, Telephone Skills, Bilingual Spanish, Multi-tasking, Payroll, ADP,

Data Entry.

Employer: Corestaff Staffing, March, 2005 to April, 2007

San Diego, CA, Various Titles

Architectural Legal Services (end client) Receptionist; Private Bank Financial Services (end client) Project

File Clerk; Private Lines Insurance Company (end client) Administrative Assistant. In these temporary

assignments, Andrea’s duties included reception desk, assisting Architects by updating databases,

directing calls to proper recipients, processing and delivering mail, converting Client Files for Scan

Conversion, preparing hard copy files for scanning to Website Account Manager, routing information from

Fax and Email Queue to NB Underwriters and Supervisors for Quality Assurance and Quote Processing,

completed up to 950 Incoming requests per day, keeping daily quota logs and tracking files for clients.

Environment/Skills:

Avaya Phone System, Customer Service, Telephone Skills, Bilingual Spanish, Multi-tasking, General

Office Tasks, Filing, Logs, MS Office, MS Excel.

Employer: OnCall Employee Solutions, December, 2003 to March, 2005

San Diego, CA, Various Titles

(Confidential Client) Corporate Administrative Assistant; Del Mar Thoroughbred Club (end

client),Lead Payroll Supervisor Assistant, Guest Relations Representative at (Jack in the Box

Corporation) Port of San Diego Administration Building (end client) Front Security

Desk/Receptionist. Andrea performed the following tasks in these assignments: Assistant to the

Director of Administration and Corporate Administrator utilizing AutoCAD LT 2004, Office XP, and Visio

2003 for all purposes. Directly assisted Payroll Supervisor and Comp Controller with various HR duties in

relation to the ADP Payroll system for 3000+ employees during the racing season. Verified proper wages

according to union contracts and department budgets. Received calls from restaurant guests and entered

their comments/complaints into database for quality assurance purposes. Made calls to Managers,

Franchise Owners to make them aware of certain situations. Mailed out certificates and faxed information

to restaurants as needed. Stacked and scanned cancellations, purging thousands of ‘cancellation' files

and scanning all confidential active files for Mortgage company to online computer system., answered

multi-line telephone, fielded calls, answered questions regarding turnover times on loan processes and

status on loans. Medium level data entry in Excel and used Datatrac and Blitzcan for all purposes .

Conference Attendees, Consultants, Employees and Public upon entering the building, check employee

and consultant badges upon entrance to building, give out visitor badges as required, direct guests to

meetings, PBX Operator, directed guests to Port Commission Meetings. Maintained Calendar and Car

Pool.

Environment/Skills:

Avaya Phone System, Customer Service, Telephone Skills, Bilingual Spanish, Multi-tasking, PBX, Payroll,

ADP, MS Visio, MS Word, MS Excel, MS Outlook, Multi-line Phones, General Office Tasks.

5/04 to 7/04 Advanced Communication Solutions Consultant San Diego, CA Confidential Military

Defense Contractor. Directly assisted Program and Project Managers and Engineers supporting 15

people, acted as liaison to personnel stationed in Sydney, Australia for Military Defense Project.

Environment/Skills:

Avaya Phone System, Customer Service, Telephone Skills, Bilingual Spanish, Multi-tasking, MS Word,

MS Excel, MS Outlook, handled highly confidential material and relieved Receptionist. Travel Itineraries

and Corporate Travel Arrangements for All Executives and Staff. Maintained Confidential Logs, processed

all reimbursements for travel expenses and supplies.

Contact this candidate