Customer Service Management

Mike Morgan

Application Analyst at Greenville Health System

********@*********.***

Summary

Healthcare focused analyst who served several multi-hospital health systems providing expertise to doctors and

nurses with patient centered data tools through clinical software applications. Skill set adapted to meet the

needs of large software implementation projects and focused business tasks. Leadership skills provided to

enterprise-wide implementation project teams and COTS software enhancement teams with various clinical

backgrounds and IT service providers.

Experience

Application Analyst at Greenville Health System

April 2007 - August 2013 (6 years 5 months)

Supported the build new design and maintaining current design features. Participated in design and build of

Soarian Clinicals and Critical Care application. Supported access management activities. Supported service

desk transition for Soarian and non-Soarian issues. Analyzed clinical system requirements with teams of

clinicians. Tested clinical applications and supported clinician testing. Adapted Siemens legacy clinical

programs into customized interdisciplinary applications using GUI building tools and CICS mainframe

architectural tools. Supported Invision Clinical users during phased cut-over to Soarian Clinicals. Educated

business and clinical customers in successful software use techniques. Supported clinical and business

applications for a multi-hospital system using OAS on a CICS system and browser-based tools in OAS Gold.

Challenged a multidisciplinary team to direct resources which target the clinical and business goals of the

organization.

Clinical System Analyst at Blue Ridge HealthCare

March 2003 - March 2007 (4 years 1 month)

Siemens Invision Clinicals developer for general Med/Surg adult patients. This patient care documentation

development included Vital Signs, Nursing Assessments, Care plans, I&O, patient notes. Instructed over 500

nursing staff with educational classes for two nursing facilities and detailed education documentation. Added

Pediatric assessments to the nursing toolset in phase 2. Branded the web interface with company logo.

Administered Net Access application.

1 recommendation available upon request

Programmer Analyst at God's World Publications

2001 - 2002 (1 year)

Managed the automated fulfillment system of a national publishing firm. Project leader for business-critical

application upgrade project. Supported migration from VAX Alpha server to Compaq NT server with MS

SQL 7.0 server. Maintained quality vendor relationship through constant communication. Provided

leadership for on-site test team. Provided technical support on new feature functionality. Served Marketing

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Director with analytic and fulfillment support. Assisted with server management, telephone switch

management, backup management.

Surgical Services Information System Coordinator at Mission Hospitals

October 1996 - August 2001 (4 years 11 months)

Adminstered Surgiware surgical information system for a two hospital system. Monitored software upgrades.

Initiated Crystal Report writing. Leader of a multidisciplinary team to conduct software enhancement

initiatives.

Data Analyst at Visiting Health Professionals, Inc.

May 1991 - October 1996 (5 years 6 months)

Developed, carried out, and maintained statistical and database activities for Quality Assessment program.

Initiated, administered, and maintained databases for departmental use. Initiated, prepared, administered, and

maintained a patient satisfaction survey. Co-authored analysis paper on home health utilization versus

nursing home utilization as a bargain for the health-care dollar.

Survey Research Specialist at Research Triangle Institute

July 1985 - May 1991 (5 years 11 months)

Planned, organized, and processed managerial, fiscal, and survey data. Assisted with data management and

report preparation activities. Prepared budgets for business proposals to government agencies. Prepared

supporting tabular data for progress reports and budgets. Administered PC hardware and software logistics

systems. Provided informal user support on VAX minicomputer and various PC systems. Trained survey

field staff. Assisted project leaders with data collection, writing, budget and financial management, and other

survey related logistical support on quality of life, educational, and health related studies.

Projects

Surgiware implementation

October 1996 to Present

Members:Mike Morgan, Susan Lundblad

Completed the full installation of surgical application for scheduling, case carts, in-room documentation,

supply chain monitoring, report generation, data analytics, interface to HBOC HIS, Lawson materials &

financials.

Patient Care Documentation implementation

December 2003 to Present

Members:Mike Morgan, Carol Ervin

Completed successful implementation of Siemens Invision Clinicals product for Patient Care Documentation

at 2 hospitals in NC.

Courses

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BS, Statistics

North Carolina State University

Survey Research

Statistics

Skills & Expertise

EMR

HL7

Healthcare

EHR

Healthcare Information Technology

HIPAA

Hospitals

Healthcare Management

Meditech

Informatics

Cerner

Clinical Research

Revenue Cycle

Nursing

PACS

Crystal Reports

Process Improvement

Systems Analysis

Data Analysis

CPOE

Soarian Clinicals

Soarian Critical Care

Healthcare Consulting

Health Information Exchange

Software Documentation

Epic Systems

Access

Critical Care

Health Information Management

Quality Assurance

Software Implementation

Healthcare Industry

Ambulatory

ICD-9

Databases

Physicians

Quality Improvement

SAS Base

Statistics

Statistical Data Analysis

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Languages

French (sort of)

Education

North Carolina State University

BS, Statistics, 1979 - 1985

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Mike Morgan

Application Analyst at Greenville Health System

********@*********.***

1 person has recommended Mike

"Mike is one of those rare IS professionals who understand the value of customer service. His strong

technical expertise was complimented by his high integrity and service ethic. A true professional."

C. David Crouch, Director of Organizational Development/CLO, Blue Ridge HealthCare, worked with

Mike at Blue Ridge HealthCare

Contact Mike on LinkedIn

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Contact this candidate