Manager Technician
Resume:
Louis Wall
Coventry, CT. *****
ab9vtr@r.postjobfree.com
Summary
Dynamic, Customer Oriented Leader, having been
recruited by several large corporations to reverse
failing trends at Vehicle Maintenance Faciliities,
bringing the KPI’s and Metrics set forth by these
companies into line in short periods of time.
Objective
Utilizing my skills in directing attitudes and abilities
of Shop Management personnel to raise the level of
performance at the regional level to place corporate
metrics in line while increasing customer
satisfaction while increasing overall profitability for
Ryder System, Inc.
Experience
Ryder System, Inc.
2nd Shift Shop Supervisor
6/12/12-Present
Recruited to Increase production, Quality of work,
Inventory control, and On Site technician
performance.
Within 6 months the steadily declining shop VMI%
reached goal @ 96%, Q.I topped @71% and
breakdowns began decreasing.
Domino’s, Hartford Distributors, Mondelez Global,
etc. have come to appreciate our On Site techs due
to the level of support they receive from us.
Reversing an alarming trend of lack of service and
vehicles Out of Service on site. This was a 6 month
project that has had excellent returns. Not
measurable in the Metrics, however CSI clearly
show it.
I control parts flow at the source, charging parts as
they are removed from the parts room, removing any
potential loss. Shop inventory has been at company
set standards for the last 8 months.
I have been with Ryder System, Inc. for 1 year and
feel my leadership skills are well within core
competencies of Upper Management roles reflected
previously.
Lincoln Technical Institute
Diesel Technologies Instructor
4/12-10/12
Teaching our future Diesel Technicians Electronic
Fuel Management
First Student
Shop Manager
6/10-4/12
400+ bus fleet opportunities included maintaining
100% VMI as per CT. DMV regulations,less than
1% man hours O/T with improved production,
increased popularity with DMV inspections after
several years of poor performance (VMI & OOS).
Full P&L, HR, and Union responsibilities as
required by the position.
First Student
11/09-6/10
Shop Supervisor/Lead Tech
I was the assistant to the Shop Manager, having full
P.O.,labor allocation, and scheduling authorities.
Recruited by First Student to help raise constant
declining trend in VMI and OOS, while lowering
Increasing Inventory, vendor utilization, and O/T
costs.
VMI was at an alarming, 3 year decline to 33%,
with DMV OOS at 45%. Costs were 35% above
goal, with inventory losses growing.
It took 20 months to stabilize inventory and costs,
while increasing VMI to 95-100% and decreasing
DMV OOS to single digits. As Primary Ambassador
to the DMV Inspectors, I won their trust and
confidence that lead me to the next step of my career
as Shop Manager.
Trans Techs
Bus technician
8/09-11/09
ASE Master Certified Technician assigned to First
Student as a Mobile Tech.
R&L Transport, LLC.
Owner
1/2000-10/08
I took this company from cradle to grave. Created,
set up and profitably managed until I sold it in
10/08.
Obtained a contract with FedEx which I serviced for
the life of the organization.
Added Operating and Brokerage Authorities in 2006
which increased revenues to approximately 400K
with operating costs @ approximately 65%.
Smith& Solomon School of Tractor Trailer
Driving
1/94-5/97
PTDI &NSC Certified Driving Instructor
Maintained 97% 1st time test @NJ DMV, 94% NY
DMV
Wall Transportation Services
Owner
1/94-5/97
Tow Truck/Truck Repair company
200K revenue 1st year, added NYPD Towing and
various motor clubs.
PNP Auto Body
4/92-5/97
Driver/Mechanic Manager
Managed staff of 7 drivers and 2 mechanics.
Developed and maintain driver and vehicle
maintenance schedules, as well as perform repairs
on vehicles.
U-Haul of North New Jersey
5/89-4/92
Mechanic /Shop Foreman
Direct report to Regional Management.
5 techs/2 road service units.
Increased production and cutting costs, while
maintaining customer satisfaction.
Education:
I am currently Attending Penn Foster Online
College in pursuit of an A.S. Degree in Business
Management.
I am a graduate of New Dorp High School, Staten
Island, NY in 1981
I attended Apex Technical School in 1982 studying
auto mechanics.
I earned a Certificate from Penn Foster at home
study course in Diesel Mechanics in 2002
I have attended 2 MACS A/C classes.
I am ASE Master Certified Medium/Heavy Duty
I was licensed by NYS as a Motor Vehicle Inspector
as well as an Auto Body Damage Estimator.
I am MACS certified R12 and R134A
I have a Clean Class A Commercial Drivers License
with all endorsements as well as a TWIC card issued
by the Federal Government.
References:
Available upon request.
Contact this candidate