Manager Supervisor

Loraine Bradley Baggs

**** ********* ******

Jacksonville, FL 32211

904-***-**** - Home

904-***-**** - Cell

************@*********.***

Objective:

To obtain permanent employment within a leading organization in

Jacksonville with the opportunity for upward mobility based on performance.

Summary of Experience:

I have successfully worked in the mortgage industry for over 20 years. I

have the ability to work in a fast paced environment at the same time

handling multiple tasks. I currently manage a staff in of 60 associates on-

shore and off-shore. I have worked in several different mortgage banking

areas though out the years which has allowed me to be come very

knowledgeable on the front and back end of the business. I feel that my

experience is transferable and can be applied to other types of businesses.

Please review the brief summary of my accomplishments below:

. In-sourced all Bk processes from LPS Default Services

. Off-Shored all Low Risk Processes to Homeward Residential, Pune, India

. Created Policies and Procedures to comply with the 2011 Bankruptcy

Federal Rule changes

. Created the Jacksonville Bankruptcy Support Team at LPS Default

Services

. Recruited, interviewed, hired and trained staff for Homeward

Residential, Sparta Special Servicing, LPS Default Services and ABN

AMRO Mortgage Services

. Established first time Bankruptcy Call Center

. Restructured departments which included creating floor plans, worked

with electricians to upgrade wiring for equipment, built cubicles,

ordered necessary equipment to set up workstations including software,

create floor plans and supervised the building of cubicles, worked

with electricians to upgrade in wiring for additional equipment, while

managing staff at the same time.

. Provided training for staff on departmental and company compliance and

guidelines

. Monitored Call Center representatives to insure compliance

Detailed Management Experience:

. Traveled to Pune, India for the implementation of Homeward's off-shore

processes

. Project Planning

. Disaster Recovery

. Six Sigma Credit (SME) for Credit Bureau Reporting

. Traveled extensively performing due diligence for loan acquisition

purposes

. Created and Managed Post Closing Team

. Created and Managed Bankruptcy Team

. Obtained certification for original documents for Ginnie Mae Pools

. Managed Bankruptcy Department

. Process Mapping to Streamline processes within company

. Activities Committee Chairperson, ABN AMRO Mortgage Group

Mortgage Banking Technology Experience:

. Fidelity MSP, Desktop applications, Director

. Metro II Credit Bureau Software

. Lexus Nexus Banko

. AACER, Pacer & Trustee Websites

. Freddie Mac Goldworks

. Task ACD Monitoring for Call Center

Job Experience:

Homeward Residential, Inc. (f/k/a American Home) 3/2010 -

Present

. Bankruptcy Manager 10/2010 - Present

. Bankruptcy Supervisor 03/2010 - 10/2010

Sparta Special Servicing, LLP 4/2009 -

3/2010

. Timelines Supervisor

LPS Default Services 10/2007 - 4/2009

. Bankruptcy Support Manager

ABN AMRO Mortgage Group (f/k/a Atlantic Mortgage) 1994 - 2007

. Bankruptcy Supervisor 2002 - 2007

. Bankruptcy Lead 2000 - 2002

. Lead Post Closer 1998 - 2000

. Senior Post Acquisition Coordinator 1995 - 1998

. Senior Payoff Processor 1994 - 1995

Previous Employers:

Sunshine Mortgage Corporation, Marietta, GA 1992 - 1994

Florida HomeLoan Corporation, Jacksonville, FL 1991 - 1992

BancBoston Mortgage Corporation, Jacksonville, FL 1987 -

1991

Alliance Mortgage Company, Jacksonville, FL 1986 -

1987

Interests:

Event Planning

. Chaired Activities Committee at ABN AMRO Mortgage f/k/a Atlantic

Mortgage Company

. Coordinated holiday parties at Alltel Stadium and Morocco Temple for

400 people

. Coordinated Jaguar Football games including transportation, tailgating

and tickets for over 700 people.

. Coordinated company picnics at Episcopal High School and Diamond "D"

Horse Ranch

. Coordinated company luncheons for over 400 employees working with

leading caterers in the city.

. Active member of my church's Health and Welfare Ministry to bring

awareness to the community about the importance of health care.

. Chaired family reunion for 150 family members

Referenced available upon request

Contact this candidate