Project Manager

JS

JACQUELINE SIANGU

Anaheim, CA • Email: ******@***.*** • Cell Phone: 714-***-****

PROFESSIONAL SUMMARY:

• Over ten years of experience performing as a Business Analyst

• Over four years of experience writing requirements, use cases, workflow documentation, and

developing user acceptance test plans for large complex business system development

• Project planning: Proven ability to propose, design, develop and deliver complete solutions to

customers

• Responsible for leading functional, systems and user testing: completing them on time, within

budget and matching performance goals

• Experienced in performing System Integration, User Acceptance Testing, and User Training

• Knowledgeable regarding creation of test scenarios and development of test plans to be used in

testing business applications in order to verify that client requirements are incorporated in to

system design

• Strong analytical skills with extensive customer service experience

• Excellent communicator with strong interpersonal skills and superior organizational abilities

TECHNOLOGY & SYSTEMS COMPETENCIES:

• Proficient in: Microsoft Word, Excel, Visio and Microsoft Project

• Ability to perform Business/System Analysis with related documentation using Case Wise

• Extensive experience using SDLC methodology and relational databases

• Proficient in Rational Suite Enterprise Clearquest and MS Project

• Experienced in UML Methodology, data modeling and case development; also day to day

mentoring to analysts at levels of technical proficiency

EDUCATION:

Masters Degree: Information System Management, concentration in Project Management

June 2003

Bachelor of Science Degree: Information System Management

DeVry University, Keller Graduate School of Technology, Atlanta, GA

Associate of Science Degree: Business Administration

Dec 1999

Consolidated School of Business, Lancaster, PA

TECHNICAL SKILLS:

Architectures: Client/Server, Internet/Intranet, E commerce, Telecommunications, Redundancy,

Backup.

Databases: SQL Server 07/2000, SQL, Oracle, MS Access,

Interfaces: Visual Basic, VBScript, JavaScript, HTML, XML, UNIX, C++

Management: Multiple Projects: Phased Deliverables, Specifications, Analysis, Cost Benefit,

Design, Resource

Allocation, Requirements Definition, Project Planning.

Products: AMDOCS Enabler, MS Office, MS Projects, Visio, FrontPage, Mas 90, Mas 200.

Operating Systems: Windows, IBM AS400, and UNIX

DETAILED EXPERIENCE:

Business Systems Analyst Jan

2012 – Mar 2012

Pacific Life, Newport Beach, CA

• Worked within the Sales and Marketing department. Using Visio, drew as is and to be workflows.

Held JAD sessions with the Business Users (Function Manager, Team leads, Developers and

Project Managers) and the vendors.

• Gave presentations regarding progress of the Projects.

• The second Project was an Enterprise application. Worked with Preliminary approval, exception,

processing, tracking and final approval. The Company was moving from mainframe to .Net.

Conducted intense gathering requirements from team leaders and functional managers; held JAD

Sessions accordingly. Worked as part of an agile team to solve problems and deliver Projects.

• Ecommerce updating the website both Front end and Back end: Front end – used HTML and XM;

backend used VB, SQL.

• Created test scenarios and developed test plans to be used in testing business applications in order

to verify that client requirements were incorporated in to the system design.

• Managed UAT testing, Used Sharepoint to attach the Minutes and Projects progress using item

logs; worked with the QA and training group.

• Gathered requirements, built a BRD, and translated the requirements into specifications.

Business Systems Analyst Dec

2008 – Feb 2011

Word & Brown Companies, Orange, CA

Provided information to the business users so that they could use the new application (Insurance

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Claims), which was written in .Net and SQL.

Created test scenarios and developed test plans to be used in testing business applications in order

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to verify that client requirements are incorporated in to the system design.

Developed functional specifications and system design specifications for client.

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Responsible for writing uses cases and functional requirements.

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Worked with the QA team to provide regression testing to an application for the business users to

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interact with the new insurance portal.

Used the Agile Methodology: Team and I worked alongside developers intensively to meet the

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Business users’ needs. Development activity was decided upon by this team with continual

knowledge sharing about the product, technology and progress of the Project. Specific

methodology used lowered risks and costs.

Organized, traced and tracked requirements, including changes, throughout the project.

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Interpreted customer business needs (internal or external) and translated them into Application and

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Operational requirements.

• Acted as a liaison between Product Management, Developers and Project team; evaluated requests

coming from business unit to determine true business need and Potential Solution.

Provided higher level analysis and improvement recommendations in our weekly meetings.

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• Worked with various customers and assisted new Analyst.

Used the Waterfall Methodology on the development of the new application.

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Sr. Business Systems Analyst June

2008 – Dec 2008

Edison International, Rosemead, CA

Used Visio to design as is and to be workflow diagrams.

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Analyzed complex data/information and making recommendations to the business users through

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JAD sessions.

Liaison between business, technical, and other departments.

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Responsible for process improvements, making specific improvement recommendations for

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business processes that impact multiple organizations and/or the entire business unit.

• Clarified technical and business requirements, documentation, development of Future State

strategies and acting as SME for existing systems

Sr. Business Analyst/Project Analyst Dec

2005 – Dec 2007

AmeriQuest Mortgage Company, Irvine, CA

Empower Project:

Empower is an enterprise project which is a Loan Origination System that is used to pre qualify

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borrowers for home loans. It is integrated with Broker Portal (a tool used by Brokers).

Responsible for project documentation including business process flows using Visio and business

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rules, functional specifications, application and interface specifications, training documentation and

presentations, and reference material.

Facilitated professional meetings and JAD sessions. Gathered requirements from cross functional

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user groups and developed functional specifications.

Skilled with Rational SDLC methodology, including documentation of requirements, and Data

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Mapping.

Used the Agile Methodology: Worked intensively amongst a small team with the developers to

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meet the Business users’ needs. Stated the requirements in detail. Development activity was

decided upon by us with continual knowledge sharing about the product, the technology and the

progress of the Project. This methodology lowered risks and costs.

Wrote detail description of user needs and steps required to develop the application using the Use

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Case Methodology. The technology environment was ASP and C#. The back end was Oracle and

SQL. Used Rational Unified Process and SCRUM methodology.

Worked closely with client services as well as directly with clients to identify and document

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requirements and resolve issues. Analyze and document business requirements with technical detail

necessary for implementation.

Monitored and gave project presentations on the progress of the project.

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Communicated proposed business and functional requirements, system workflow, defects, and

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enhancements to development team. Responsible for developing functional specifications and

system design specifications for applicable software.

Communicated the business issues and challenges of client's organization and industry. Held strong

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understanding in the areas of application programming, database and system design. Assisted in

testing efforts when needed; in the facilitation of team and client meetings in training of clients,

when needed. Suggested areas for improvement in internal processes along with possible solutions

skills. Required to articulate concepts in both technical and non technical language verbiage.

Strong understanding of software development cycle: Internet, Intranet, Extranet and client/server

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architectures.

Ability to quickly identify critical issues. Communicated effectively with clients to identify needs

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and evaluate alternative business solutions. Managed client expectations effectively. Proven

capability to set up and maintain project tasks and schedules using project management tools.

Demonstrated proficiency in development lifecycle and proven experience with successful product

management.

Holmes Application:

Holmes is an application that monitors money flow in the Company. On the Holmes project,

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responsible for enhancement and upgrades.

Analyzed software requirements, developed test cases and test scripts. Execute test scripts while

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building and maintaining test environments.

Performed defect tracking and maintenance. Analyzed software requirements; developed test cases

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and test scripts. Executed test scripts while building and maintaining test environments.

Performed defect tracking and maintenance and coordinated multiple phases of testing. Worked

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with business and technology leads to identify the appropriate data for testing, and prepared that

data for test cases.

Worked with business and technology leads to identify the appropriate data for testing, and

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prepared that data for test cases.

Project Specialist/ Lead Analyst Sept

2004 – Dec 2005

Option One Mortgage Company, Irvine, CA

Oversaw small projects or phases of larger projects.

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Defined resources; coordinated both in house development group and off shore developers.

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Participated in planning and coordinating activities of departmental projects.

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Prepared concise Business Scopes.

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Skilled with Rational SDLC methodology, including documentation of requirements, tracking

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requirements, defect tracking and change control.

Acted as a liaison between different vendors and projects based on need for example outsourcing.

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Facilitated professional meetings and JAD sessions.

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Involved heavily in two major projects as Lead Analyst/Project Manager.

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New Invoice Project:

New Invoice is a solutions package for the mortgage industry purchased by Option One. This web

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based, SQL Server software tracks and monitors loan payments and money flow affecting Legal,

Bankruptcy, Accounting, and Foreclosure and Real Estate divisions.

Lead Analyst responsible for major enhancements and upgrades to the package solution to tailor the

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application for effective use by Option One.

Gathered requirements from cross functional user groups and developed functional specifications.

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Specs were turned over to the New Invoice vendor for coding, testing and implementation. Acted as

the key liaison between Option One and the New Invoice vendor.

DARES Project:

DARES is a new, enterprise application being developed at Option One. This application will be

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utilized by the mortgage loan associates to qualify loans, track payments and generate all of the

loan documentation and reporting.

The project was moving from legacy to .Net. This is an internet accessible application, developed

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in SQL Server and .NET. Used Unified Modeling Language, Rational Unified Process and

SCRUM methodology.

Lead Analyst on the DARES project. Responsible for business requirements gathering and

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communications activities with customers and management.

Developed comprehensive functional specifications for in house IT development team. Created

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flow charts and data models. Prioritized project efforts; developed project plans, processed flows.

Lead Analyst also responsible for the data migration from the legacy system to DARES. Developed

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the project plans for the data migrations, data integrity, data modeling and applications interfaces.

Interfaced DARES to several internal packaged solutions including New TRAK for attorneys in the

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legal division.

Acted as Project Manager for the DARES UAT. Worked with business owners, technical team and

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QA to scope and prioritize development releases.

Supported and assisted developers and QA in developing Quality Control test plans and test scripts,

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as well as supporting all testing phases through UAT on DARES application.

Used Clearquest tool to monitor defects and produced a report for Senior Management.

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Lead Business Analyst (Contract) June

2004 – Aug 2004

Edison International, Rosemead, CA

Identified simple to average requirements, evaluated alternative solutions and translated solutions

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into specifications suitable for development.

Reviewed business process material into Visio Software tool and maintains versions of ongoing

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project.

Communicated system changes and processed to appropriate personnel, documenting any processes

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as necessary.

Regularly met with the manager to review progress and problems related with the job.

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Responsible for:

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Testing new features and changes to internally developed software applications.

Day to day testing of product updates and releases and created QA deliverable documents

such as Test Scripts, Test Plans and Test Cases.

Coordinating scripting needs within the QA team to maintain a comprehensive regression

testing library.

Defining and implementing test strategy and test planning for all assigned projects.

Developed and executed test plans and scripts for new/enhanced products. Analyzed test case

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results and documented issues in tracking software.

Sr. Business/Systems Analyst Oct 2002 – Jan

2004

Peachtree Software, Atlanta, GA

Peachtree is a well established software company, developing accounting software for small to

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mid size business. Software is Windows based, Internet based, etc. Developed in SQL Server,

windows Professional 2000. Modules in the Peachtree suite of products (AP, AR, GL, Fixed

Assets, Payroll, Benefits, etc.).

High level experience with UML Methodology, data modeling and use case development;

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provision of day to day mentoring to analyst at levels of technical proficiency.

Perform System Integration and User Acceptance Testing.

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Provided consulting services to a number of small to mid size business, etc. Consulted with our

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small to mid size businesses users to gather requirements for the proceeding versions and trained

them how to use the software.

Through help Desk, we sent packages to each customer, which included the new version CD and a

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training book; had four different type of software from simple to complex depending on the

company’s need. Provided add on’s such as ACT, online bill pay, check and forms as appropriate

and requested for.

Contributed to development and deployment of Peachtree Software products that sold in retail

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stores throughout the country.

Responsible for project documentation including: business process flows and business rules,

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functional specifications, application and interface specifications, training documentation and

presentations, and reference material.

XML: Data is stored in text which makes it is easier to share and store as compared to SQL and

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Oracle.

Implemented data extraction, access, data mining, resolve database performance issues, database

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capacity issues, and other distributed data issues.

Prepared reports using Crystal Report. Developed ad hoc reports for the Sales Department with

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additional involvement in helping users with installation of the Crystal report on their Peachtree

software as an add on if they wanted to customize their reports.

Increased support contract sales and recommended actions for improvement.

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Possessed thorough understanding of the SDLC and all aspects of testing, including: program

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testing, system testing, integration testing, regression testing, stress testing and user acceptance

testing.

Contributed to product direction and enhancements via active and open communications with the

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Product Management, Product Marketing, Development and Quality Assurance teams.

Sr. Business Analyst Jan 2001 – Oct

2002

MCI, Atlanta, GA

Produced project documentation including formal proposals and schedules, system requirements

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and testing plans. Translated business and functional changes into detailed interface specifications.

Communicated systems changes and documented process as necessary.

Defined technical specifications and requirements using a structured development methodology.

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Developed project plans using Microsoft Project.

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Implemented data extraction, data mining, data access, and resolved database performance –

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capacity and data distribution issues.

Database/Business Analyst Jan

1999 – Dec 1999

Nissin Foods Inc., Lancaster, PA

Prepared and distributed various reports per schedule using Crystal Reports.

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Reviewed, analyzed and evaluated business systems and user needs.

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Wrote detailed description of user needs, program functions, and steps required developing or

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modifying programs using useless. Used Access SQL to create queries and manipulated data.

Maintained and recorded business transactions: Bank Reconciliation, Account Receivable, Account

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payable.

• Used alphanumeric database system and managed inbound calls.

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