Customer Service Administrative Assistant

Wilda R.

James

**** ********* *****/*** *, Gretna, LA 70056 Phone: 504-***-****

Email: **********@**********.***

Objective: Secure position in a professional environment to utilize

clerical, customer service, and/or supervisory/management

skills.

Summary of Qualifications:

. Enthusiastic worker with excellent people skills and dedicated work

ethic.

. Strong attention to detail. Excellent problem-solving skills.

Dependable and reliable.

. Proficient in Windows 2007, Microsoft Office 2007, Quick Book, Amysis,

Internet explorer and CCMS Health Care Program.

Employment History:

Office Manager - 01/2011-03/2013 Answer Plus, Tylertown, MS

. Ensured proper calling procedure and maintained customer

confidentiality

. Implemented new working and problem solving procedures for staff

. Made arrangements for training of new and existing staff

. Met with the clients in order to understand their needs

. Maintained monthly billing report through quick books

Administrative Assistant - 04/2003-06/2010 Peoples Health, Metairie, LA

. Prioritized & completed daily work assignments and special projects in

a timely fashion

. Maintained open communication with external providers and their staff

. Provided clerical support for in-house nurses, social workers, and

case managers

. Processed pending claims and prepared authorization forms for faxing

. Determined member eligibility, duplication of services and previous

authorization

. Obtained medical information from provider offices

. Data entry of all incoming daily authorization requests

Customer Service Representative - Collection Insurance Specialist - 01/1998-

08/2005 Kenner Regional Hospital, Kenner, LA

. Thoroughly investigated past due invoices & minimized number of unpaid

accounts

. Documented patient benefits into database to insure accurate and

complete billing and correct reimbursement rates

. Pre-certified patients for surgery; registered and admitted of ER

patients

. Communication with a diverse group of internal and external patients

and providers

. Multi tasked, prioritized work and managed interruptions easily

Customer Service Supervisor - Collection Department - 05/1995-02/1998

Lockheed-Martin, New Orleans, LA

. Conducted new employee orientation

. Communicated processes and procedural changes

. Maintained weekly payroll

. Processed parking violations and EMT payments

Office Assistant - 01/1993-05 /1995 TWT, Osyka, MS

. Assisted office staff with daily clerical responsibilities of faxing,

filing, and copying

. Scheduled office appointments and handled daily mail

Administrative Assistant/Supervisor - 04/1986-11/1992 A.M.E. Inc., New

Orleans, LA

. Supervised team and communicated processes and procedural changes

. Typed, filed, ordered inventory, coached, trained and developed new

employees

Legal Assistant - 07/1973-04/1986 Larry Preston Williams, New Orleans, LA

. Scheduled and assisted in preparation for court dates

. Answered phones and filed documents daily

Assistant Manager - 03/1983-7/1985 Tenneco, New Orleans, LA

. Handled inventory control; received and stocked new merchandise

. Scheduled work rotations, trained employees and prepared bank deposits

References Available Upon Request

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