Customer Service Sales
Resume:
S andra M. Jones
S impsonville, SC 29681
********@*****.***
Objective:
To obtain a position within an organization where I can uti l ize my leadership skills to
g row and prosper with the success of the organization.
E ducation
Masters of Healthcare Administration, Strayer University G reenville, SC
M ar. 2013
B.A., Mass Communications Winthrop University Rock Hi ll, SC
December 1992
I nternational Sports Science Association Personal Training Certification
M arch 2008
E mployment
Recruiter, MSI International (Greenville, SC) 2013 – Present
• Create sourcing strategies to attract high quality candidates
• Specialize in talent acquisition
• Uti l ize recruitment tools such as social media and technology
• Track and screen candidates through pre-employment processes
• Manage and negotiate fee agreements
• Complete reports and recruiting activities as requested
• Build relationships with hi r ing managers and key players within
organizations
• Meet monthly sales quota
I nterim Di rector of Career Services, I T T Technical I nstitute (Greenville, SC) 2012-2013
• Assist the DOCS in achieving graduate employment goals; Develop marketing and
i mplement marketing plans to achieve these goals.
• Builds effective relationships with local and regional corporations, non-profit and
government organizations, and community partners to identify employment
opportunities to promote the school’s qualified students, graduates and alumni.
• Solicits job leads and opportunities for graduates by phone and personal contacts with
employers.
• Conducts presentations to employers regarding hi ring relationships as dictated by
company standards.
• Assist student and graduates with employment in their field of t raining.
• Provide coaching including seminars and workshops, interviewing techniques, resume
w r it ing and other job search t raining.
• Ensure up to date maintenance of the Career Services database, documentation and
s tudent records in accordance with company policies.
• Assist and maintain the operations of the Career Services Department in accordance
w ith government and accreditation regulations.
• Assist students with employment to provide financial support while enrolled at ITT.
• May serve as member of school’s Advisory Commit tee.
• Assist DOCS in the supervision of other Career Services personnel in the Director’s
absence.
• Fill in as DOCS as needed.
Staffing Specialist, Manpower (Greenville, SC)
2010-2012
• Obtain detailed assignment information from customers and utilize i t to provide
effective customer service.
• In terview and test applicants to evaluate their qualifications for assignments.
• Fill customer work orders with qualified temporaries.
• Monitor temporary employee attendance and performance.
• Troubleshoot to resolve the problems or complaints of customers and temporaries.
• Coach and Counsel temporary employees to ensure quality performance and job
satisfaction.
• Perform Business Development activities including face-to-face and cold calls to
i ncrease business.
• Conduct outside service calls to ensure quality customer service and expand business
and to reactivate inactive customer accounts.
• Recruit temporary employees to form a pool of applicants for high demand skill areas.
• On Site supervisor for large manufacturing company.
Account Management, UPS (Greenville, SC) 2008-2010
• Management and growth of existing account base of 350 to 450 accounts
• Developing sales strategies that incorporate UPS business solutions for customers
• Performing pre-call customer research and sales strategy development
• Establishing and managing customer relationships
• Networking and account planning
• Problem resolution and account analyzing
• Proactive customer contact to ensure customer satisfaction
• Customer Service
Permanent Placement Consultant, Manpower, (Greenville, SC) 2006-
2008
• Candidate recruiting and interviewing
• Appropriate sourcing tools to recruit qualified candidates based on the needs of
clients
• Developed recruiting strategies
• Managed applicant f low
• Resume mining and analysis
• Managed referral program for business development
• Prepared monthly t racking reports as requested by management
• Post employment ads; conducted job fairs
• Problem solved using judgment based on company policies and procedures
Corporate Sales, Verizon Wireless, (Charlotte, NC) 1993-2006
• Responsible for meeting and exceeding monthly sales quotas
• Responsible for the sale and promotion of all wireless products
• Training clients on all products and services
• Customer Service
• Business development and professional relationship building
• Inventory control
• Escalated call resolution
• Conduct professional sales presentations
S kills
• 20 years of sales experience
• 10 plus years of Management Experience
• 6 years Recruiting experience
• Abili ty to t rain and develop a solid team
• Over 20 years negotiation skills
• Proficient in M icrosoft Office
• Excellent relationship building skills
References
Available upon request
Contact this candidate