Customer Service Engineer

R SUM

Chieu Nguyen

***** ********** **

Houston Texas 77089

(Cell) 713-***-****

********@*****.***

SUMMARY

Highly qualified technical support professional experienced in PC upgrades,

maintenance, troubleshooting, and repairs, and in end-user desktop and

network support, with exceptional customer service skills. Experienced in

web site creation and management. Capable of taking projects from

conception through implementation and completion. Excellent communication

and interpersonal skills. Detail and result oriented. A hard-working self-

starter. An active and involved team member.

. technical support / desktop support/ other technical customer support

. writing and other communication skills.

. Extensive knowledge of Microsoft Windows desktop operating systems.

Working knowledge of local and wide area network hardware and software

Extensive knowledge of computer systems and hardware. and TCP/IP

protocols

. SKILL-AREAS

. Help Desk support

. Extensive experience and skill in hardware and software troubleshooting,

end-user consultation and training, and general desktop systems support.

. Operating Systems: Windows NT/2000/XP (workstation & server), Windows

95/98/ME, MS-DOS

. Hardware skills: Experienced in PC (desktop & laptop) upgrades,

configuration, maintenance, troubleshooting, and repairs.

. Microsoft Office (Outlook, Word, Excel, Access, PowerPoint, etc.).

. Internet Explorer,, Outlook, Outlook Express.

EXPRIENCE

. HDHHS Systems support Analyst II 05-2003 - 07-2011

- Assisted in the support and maintenance of the information systems

network.

. - Hardware and software support eighth different health Center

. five multi-service Center, two health jail clinic 24 hrs all call

Cityof Houston, Houston Texas

. Project Technician III, 03-1999

. Operaion Arc/info and Metamap Gis database .performs engineering

drafting in this Gis enviroment

. Using data from various departments other soures.

Manages small project, digitizes route polygons make composites,and

plots other data using -

. Maetamap and Arcview software .Maintains design and project records,

prepare and maintaince

. management reports provides input for departmental decision making and

planning

. Report all information from database, of each polygon, and composite

Maps users notep add Data to Polygon. create file and

set up polygon to make composite maps. Compaq

computer corporation,Houston Texas

Technician, 1988 - 1998

. Repair and Install netword software and equipment . Reported all in to

data collection network systems

. Back up and restored data,troubleshooted network printers and

maintains software produts

. Organizes Information on problems including present operating procedures.

. Rework,Repair,testing,analyzer,operator Genrad,functional test debug

. Fuji Machine operator

.

. EDUCATION:

. VSOFT Institute, houston, Texas 2001 - 2002

Microsoft Certified Systems Engineer. (MCSE)

. Microcomputer Technology Institute, houston Texas 1986 - 1988

Associates degree in computer Systems Technology.

. Microcomputer Electronics Technology Institute,Houston Texas

. 1986 - 1987 Diploma

.

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