Customer Service Quality Assurance
Resume:
Damone Dellano
Phoenix, AZ *****
**********@*****.***
Education:
Arizona Automotive Institute Glendale, AZ Graduate June, 2012
Diploma in Heating, Ventilation, Air Conditioning and Refrigeration
• HVAC-R
• QUALIFICATIONS
o Air conditioning system design, maintenance and repair
o Refrigerant reclamation and recycling according to the EPA and Clean Air Act legislation
o Basic electrical theory
o Circuitry, controls, and motor theory as they apply to air conditioning, heating, and refrigeration systems
o Wiring and installation of heating and air conditioning units
o Measure, monitor, and troubleshoot electrical and control circuits
AIBT Phoenix, AZ Graduated June, 2001
Computer Technician Specialist
Skills:
Proficient computer skills and terminology, highly motivated, task oriented, and customer service.
• Internet Explorer, Windows NT, XP, Windows 97, 98, 2k, Win7
• MS Word 97, 2k
• Networking and Cabling, Trouble Shooting
• Building and repairing computers
• Five years’ experience in warehouse
• Ten years’ experience in customer service
Experience:
Allstaff Phoenix, AZ 08/12 to present
Shamrock Foods
Operator and Forklift driver
Maintain and inspect the assembly line and manufactor machines like the krones hoppers leevematic machine, plus drive the forklift assisting loading product on trailers which I'm osha certified This position is temporary.
Faist Greentek Phoenix, AZ 01/11 to 07/11
Quality Assurance
Inspected and tested converter boxes, parts or products for performance to specifications
Visually and tactually examined items for defects
Verified dimensions and weights
Verified strength, durability and permeability of materials and products
Recorded inspection and testing data.
Dish-1-Up Tempe, AZ 07/10 to 10/10
Customer Service
Received in bound calls from customers who would like to purchase
DirecTV, Hughesnet, or ADT
Answered questions about products sold
Accepted payments over the phone, and scheduled customer installation
EteleCare Phoenix, AZ 03/07 to 03/09
EteleCare
Received in bound calls from upgrades for phone plans
Answered questions about service
Accepted payments over the phone
Transferred customers to our third party verification department
Hertz Phoenix, AZ 11/05 to 03/06
Customer Service
Rented vehicles to customers, and closed accounts upon return of vehicles
Answered multiple phone lines
Made reservations over the phone
Made Daily deposits
Moved the vehicles to and from the car return
Havana Honey Cigars Las Vegas, NV 09 /03 to 05/05
Supervisor Senior Sales Rep/ Accounts Receivable
200
Iron Mountain Las Vegas, NV 12/02 to 09/03
Shipping and Receiving
Organized records from hospitals, the police department, animals hospitals and casinos
Stacked the boxes
Scanned items with RF gun and did data entry
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