Customer Service Administrative Assistant

Titia Y. Harris

**** ***** *****, *********, ** *0813

Phone: 270-***-****

*****@******.***

OBJECTIVE:

To acquire a Records Clerk position at the Columbia County Sheriff's

Department where I can utilize my present skills while obtaining additional

skills and education in order to prepare myself for future advancement.

EDUCATION:

1987 -1989 Indiana University of Pennsylvania Indiana, PA

1982 -1986 East Allegheny High School North Versailles, PA

EXPERIENCE:

PSE Clerk

United States Postal Service - Augusta, Georgia (2011-2012)

Provide direct sales and customer support services in a retail

environment. Assist in distribution of mail. Work hands on with the

public. Complete purchase transactions involving mailing supplies and

accessories. Responsible for the shipping and mailing of mail and packages

over the counter.

Administrative Assistant

Thermal Ceramics/Augusta Staffing - Augusta, Georgia (2010-2011)

Update and maintain the company price book, by calculating pricing

percentages, modifying pricing quotes, in addition to entering customer

orders for purchased materials and merchandise. Record and file all

shipped and received orders. Track inventory through AS400 to ensure

confirmed orders do not deplete the inventory supply. I would communicate

with the customer on a regular basis via email or telephone regarding their

orders.

Secretary

Richmond County Board of Education/Title I - Augusta, Georgia (2009-2010)

Maintain spreadsheets for the Title I budget. Create and maintain tutoring

program files.Type form letters and correspondence. Answer telephones,

receive and escort visitors.

Records Clerk

Paducah Police Department - Paducah, Kentucky (2004-2009)

Enter reports, citations, and warrants. Distribute reports, citations, and

omit personal and juvenile information. Serve as lead clerk addressing

daily public inquiries via telephone and in person. Perform receptionist

duties by greeting and escorting visitors (first point of contact). Respond

to open records requests. Process case files and scan documents. Perform

local background checks, fingerprinting, and processing photos. Enter

payroll for the entire Paducah Police department to include entering

overtime, leave, comp time and shift differential.

Secretary

Paducah Public Schools - Paducah, Kentucky (2002-2004)

Communicate with parents and district personnel on confidential issues.

Research and compute statistical data for federal, state and district

reports, and maintain the departmental budget. Screen Callers, take

messages, and provide detailed information concerning district policies.

Schedule meetings, conferences, and appointments while also arranging

travel accommodations. Type memos, bulletins, letters, notices, and fliers.

Prepare board agenda items. Assist with family activities.

Clerk-(1998-1999) Order Scheduler (1999-2001)

Thermal Ceramics - Augusta, Georgia (1998-2001)

Process, confirm, and edit orders for material or merchandise received from

customers.

Communicate regularly with the shipping department about the status of the

shipping dates, anticipated delays and any other additional information

needed by the customer. Record and maintain orders received according to

expected delivery date. Maintain inventory so that merchandise stock would

not be depleted on confirmed orders. Initiate purchase requisitions and

ordered supplies for the department.

Administrative Representative

USAir - Pittsburgh, PA (1995 -1996)

Verify schedules and time sheets, updating reports on a spreadsheet, answer

telephones, take messages, order supplies, and verify time sheets.

Distribute surveys to the ticket agents.

Process agent request, such as vacation days, family leave or sick days.

Skills:

MS Word, MS Excel, PowerPoint, Outlook, Photoshop, AS400,

Data entry, Customer Service, and front desk/receptionist experience.

Typing: 55 wpm.

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