Customer Service High School

Javon Hewitt

*** *** *** *** ***, Chula Vista Ca. 91910

Phone: 252-***-****

E-mail: [***.*****@*****.***]

Objective

An overall goal is to be successful in Customer Service, and in any task assigned to me, where my customer

relations skills can be utilized to smoothly handle customer complaints and improve the company’s image. As a

seasoned customer service specialist with background in providing advice on diverse customer situations, I'm a

Results-oriented individual with diverse background in management and customer service. I'm dedicated to

providing excellent customer service and making operational and procedural improvements.

Skills

• Focused On Customer Satisfaction

• Conflict Resolution Techniques

• Team Management

• Meticulous Attention To Detail

• Microsoft Software Proficiency

• Easy To Get Along With

• Skilled Multi-Tasker

• Project Management

Accomplishments

• Awarded "Outstanding Employee" in 2012

• Routinely helped as many as 150 customers each day in a high-volume outlet.

• Communicated with kitchen staff, dietitians and doctors to assure compliance with complex and

frequently changing dietary needs of clients.

• Performed all transactions in a cordial, efficient and professional manner.

Experience

Room Service Server/ Cashier-Order Taker Grand Hyatt Oct 2009-May 2013

I was responsible for presenting guest food and beverage preferences timely and to temperature.

Engage in casual conversation and enhance the experience by their style and service attributes.

General in room dining preparation, removal of serving trays, and maintaining a sanitary environment.

Responsible for recording guest food and/or beverage orders and offering menu suggestions.

Process forms of payment for goods and services to include room charges, credit card and cash.

Took orders from patrons for food or beverages

Human Relation Assistant/ Head Cashier Black Jack International BBQ April 2009-Oct 2009

Provide administrative and clerical support to the Human Relations Commission.

Prepare and maintain reports necessary to the company; such as time sheets, bank reports, employee data, etc.

Coordinate filing, applications, cash drops, and mandatory reports.

Cashier/ Starbucks Barista Target June 2008-april 2009

As a cashier I rang up items customers purchased, bagged them, and completed the transaction.

As a barista (which was my normal task) Discover customer needs and appropriately suggest product with

every customer to enhance service and meet sales goals.

Maintained system of control for storage temperatures and proper functioning of kitchen equipment

Follow health, safety and sanitation guidelines for all products and merchandise.

Maintain Store Policy while operating the flow of each station.

Most importantly present oneself professionally and demonstrate clear communication with all customers

and partner interactions.

Measured ingredients required for specific food items being prepared

Packaged take-out foods and served food to customers

Provided customers with product details, such as coffee blend and preparation descriptions

Waitress Black Jack BBQ august 2005-july 2007

Check with customers to ensure that they are enjoying their meals and take appropriate action to correct any

complaints or requests.

Interact with customers to make them happy and make sure they're needs were met.

Write food orders, memorize orders, or enter orders into computers.

Work with restaurant staff.

Assisted co-workers.

Assisted diners with seating as needed

Accepted payment from customers and made change as necessary.

Attempted to limit problems and liability related to customers' excessive drinking

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area

Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash

Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked

customers

Communicated with customers regarding orders, comments, and complaints

Maintained contact with kitchen staff, management, serving staff, and customers

Education

High school Diploma June 2007 Southwest High School

Business Certificate march 2013 Uei

Maintained a 3.0 GPA

Coursework in Business Communication, Microsoft Office TM, Accounting and Finance, Human Resources,

QuickBooks,

Marketing

Coursework in Marketing, Public Relations and Promotions Management

General Education June 2008 Southwestern Community College

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