Customer Service Supervisor

Jermaine L. Butler

**** **** **** ******, ***. 532 Brooklyn, NY 11224 ( 718-***-**** +

*********@*****.***

Mailroom /facilities coordinator

Experienced and result-oriented mailroom supervisor and facilities

management professional. Possess a demonstrated history of providing

excellent support and assistance to various office environments. Display

enthusiasm when training and supervising clerical staff. Capable of taking

full responsibilities and has the ability to work well under pressure.

Maintain excellent internal customer relations skills. Dedicated, willing

and able to work overtime as needed. Proficient in computer software,

including: Microsoft Word, FedEx Power Ship, Excel, and Lotus Notes.

Professional Experience

YMCA FUND, New York, NY

May 2011 April 2013

Facilities/Mailroom Supervisor

. Provide direct leadership to upwards of 3 staff members, regarding daily

business activities and operations

. Oversaw daily operation of mailroom, including distribution and outgoing

and incoming package delivery

. Extensive experience working with Pitney Bowes Mail Processing Machine

Series DM 575 and 525

. Improve Team produtivity by implementing an inventory track system

. Collaborate on special projects in order to provide cost effective ideas

. Setup all FedEx/ UPS online accounts/experience working with Triumph

Digital cutting machine 4850

. Book conference rooms through Microsoft Outlook

. Daily download of courier shipment data to shared drive or Customer

Service visibility

. Operate Xerox 4112 copy machines, bound marketing materials

. Utilize Track-it software to facilitate and resolve client and firm

queries

. Create document presentations using Renz ECL 360 Coil Book Binding

Machine

. Proficient in using Formax FD 6304 Folding Inserter Machine

E*Trade Financial, Jersey City, NJ

May 2010 to January 2011

Operations Specialist

. Monitored incoming work flows to ensure productivity of the team and

resolved all items in a quick timely manner.

. Assisted in identifying and targeting areas in need of improvement and

creating new solutions.

. Handled escalated operational issues, including customer service

inquiries in established time frame.

. Supervised associates with questions utilizing independent decision

making to resolve mail services inquiries.

. Daily download of courier shipment data to shared drive or Customer

Service visibility.

. Participated in special projects assisting other departments to provide

additional support for development of business.

Jefferies & Company, New York, NY

April 2004 to March 2010

Facilities/Mailroom Supervisor

. Utilized Remedy and Work- speed software to facilitate and resolve client

and firm queries

. Responsibilities included providing comprehensive maintenance duties:

cleaning windows, dusting, garbage removal, ordering supplies, stocking

shelves, vacuuming, buffing and waxing floors

. Participated in special projects assisting other departments to provide

additional support for development of business.

. Supervised four assistants, and provided cross-functional support

regarding daily business operations

. Skillful in all mailroom equipment, included: Pitney Bowes Arrival

System, Fedex/UPS, Powership Manager, Pitney Bowes Mail Processing

Machine Series 575

. Served over 25 different copy machines including Canon 5100 multi-

function and two-color copiers. Ordered supplies and troubleshoot

breakdowns

. Dispatched, scheduled and tracked messenger service for the New York

office

. Saved money through hands-on troubleshooting and quick service

intervention

. Assisted in office relocations, moved equipment and furniture for new

location

. Promoted from mailroom clerk to Facilities/Mailroom Supervisor

Forrest Solutions, New York, NY

2002 to 2004

Mail Clerk

. Worked at various corporate sites. Operated Pitney Bowes 2000 DM525

machine

. Distributed mail on a timely basis to appropriate channels

Hogan & Hartson (Formerly Squadron Ellenoff), New York, NY

1999 to 2002

Mail Clerk

. Distributed internal mail. Photocopied and faxed documents, gained

proficiency in the use of Microsoft office Suite.

Certification

. New York Commercial Driver's License Class B P with Hazmat Endorsement

Education

. New Dorp High School, Staten Island, NY Academic Diploma 1994

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