Project Manager Software
Resume:
MONICA GRAVES
Laurel MD 20723
**************@*****.***
Cell: 803-***-****
PROFESSIONAL SUMMARY
Have experience in analysis, design, development, testing, configuration, installation, implementation, integration and management of networked systems. Have experience
setting up, installing, and repairing desktops, laptops, printers, and modems, and having outstanding knowledge on multiple hardware and software applications. Have a
strong background with hard drives, central processing units (CPUs), video cards, firewalls, and antivirus and disaster recovery software. Skilled communicator and able to
successfully work with wide range of end-users to diagnose and resolve complex technical issues. Had the ability to play a key role in the tracking system that coordinated
phone and e-mail support requests, and remarkably improving response time and dramatically reducing downtime. Have excellent technical skills with includes strong
knowledge of Windows, Novell, MS Office, and Internet connections and peripherals, and extensive knowledge of both PC and LAN hardware and applications, VBScript,
C+, PowerShell. Have the able to communicate with technical and non-technical audiences in the environment. Develop system documentation and create policies to meet
the needs of dynamic and continuously changing environments. Ensure data flows are maintained between internal tools and enterprise wide reporting dashboard.
Exceptional knowledge of program/project management methodologies. Extensive experience managing and planning projects through all phases of SDLC.
EDUCATION
Bowie State University – In process
Masters in Management Information Systems
University of South Carolina Aiken - Complete
Bachelor of Science in Math / Computer Science May 2010
TECHNICAL EXPERIENCE
• TCP/IP and Subnetting
• Switching technologies ( VLAN)
• NAT, PAT and ACLs
• WAN and VPN (PPP, Frame-Relay)
• Microsoft Windows Server 2003-2008
• AD, WDS, DHCP, DNS, FTP
• VMware and ; Installation Operating System;
Installation Application Software
• Assembling & Disassembling of computer
• Troubleshooting
• Basic knowledge of Linux
• Ms-Office (Word, Excel, PowerPoint, Outlook)
• Network Security Scanner, SSH, SSL, Digital
Certificates, Anti-Virus Tool
• Routing Protocols (RIP, OSPF, IGRP, EIGRP,
BGP,STP)
• Putty, Telnet, Wireshark; Naigos
• Hard Drives, RAM, CPU, Motherboards, Printers,
Digital Cameras, Black Berry, IP Cameras, Network Printers
• Experience with Highpoint RAID Controllers
(SATA I, II)
• NetBIOS; Wireless Networking 802.11x, installed
and configured wireless AP's and routers, setup security and encryption WEP, WPA, WPA2, MAC ID Filtering. Site Surveys to ensure proper, secure and optimized
signal usage. Indoor/outdoor WLAN Installation.
• Cisco 1700 series routers
• CAT 5, CAT 6, COAX, CAT 3, Voice and Data
Cabling, Crimping, installing and design
• 508 Compliance Tool -Bobby
• •
System, Network, Operational Security Innovative Methodology / Analysis
• •
Application Design / System Analysis Business Policies / Procedures
• •
Testing / Implementation / Integration Customer / Client Service
• •
Systems Life Cycle Management Coordination / Collaboration
• •
Program / Project Development Dynamic Team Building / Leadership
WORK EXPERIENCE
Application Service Desk Manager/ Network Support, Sabre System, HHS, Washington DC 08/12-03/13
• Ensure responsible for technical documentation, flows, and diagrams. Assisted project team with CMMI L3, ISO 9001:2008, SDLC compliance.
• Recommend processes that will improve the execution of business rules and system functionality based upon end-user issues
• Troubleshoot PC software, and network connectivity issues focused on WebApps server.
• Responsible for communicating and assisting customers with common Web Application issues, password resets, reporting tools, user accounts creations.
• Worked with service management software applications, such as Remedy and /or Web Help Desk.
• Worked on Tier 2/3 desktop support and help desk troubleshooting, issue identification and resolution.
• Run Queries in SQL Developer
• Created SQL Scripts
• Worked with Nagios
• Developed SOP and SLA for the client.
• Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the network.
• Executed Section 508 compliance checking of web sites.
• Aided developers and interpreted Section 508 technical standards.
• Documented testing methods.
• Formulated Section 508 compliance reports
• Perform and post results of bi-weekly and on demand vulnerability assessments
• Ensured to implemented and maintained McAfee ePolicy Orchestrator and Policy Auditor.
• Coordinate with Corporate office in executing the administrative tasks of the contract to include adherence to company procedures for timekeeping for the
Program Manager.
• Perform other ad hoc duties as assigned by the Program Manager.
• Recommend processes that will improve the execution of on-site activities.
• Identified business, operational and technical tasks, scope, time constraints and task interdependences.
PMO/Help desk Assistant, Sabre System, Census Bureau, Suitland, MD 12/2011-08/12
• Ensure responsible for technical documentation, flows, and diagrams. Assisted project team with CMMI L3, ISO 9001:2008, SDLC compliance.
• Recommend processes that will improve the execution of business rules and system functionality based upon end-user issues;
• Troubleshoot PC based hardware, software, and network connectivity issues focused on MS Windows operating systems and MS Office Suite.
• Responsible for communicating and assisting customers with common PC issues, which includes commercial software, custom applications, peripheral devices,
PDAs, and hardware.
• Worked with service management software applications, such as Remedy and /or Web Help Desk.
• Worked on Tier 1 / 2 desktop support and help desk troubleshooting, issue identification and resolution.
• Trained new staff in becoming familiar with company intranets, timesheet reporting and on-site portal information for staff;
o Assist staff in utilizing software application functionality
• Monitored and documented the progress of concurrent job responsibilities
• Worked with Active Directory, DNS, DHCP, vulnerability testing, and VMWare.
• Troubleshoot LAN/WAN and maintenance
• Utilized WireShark, and NESSUS in conducting system vulnerability scans for the systems.
IT Lead Programmer and Network Engineer Internship, Owens Corning, Aiken, SC 04/2010 – 10/2011
• Assist with developing data programs in MS Access
• Made helpdesk tickets for employees and work with helpdesk to resolve ticket claims
• Verified correct backup tapes are loaded in server daily
• Created live time data screens using Aspen Tech program
• Developed a detailed map and spreadsheet for the locations of 80 computers
• Worked with the mapping of SQL scripts
• Remotely access computers to diagnose problems and then meet to discuss software issues
• Updated Server patches
• Monitored and troubleshoot Cognex program
• Local Project Manager of Visual Factory Displays (configure and display streaming live data from SQL Server)
• Troubleshoot network connection (LAN/ VLAN)/ 10/100 Ethernet cables
• Supported and Setup DNS and DHCP
• Analyzed and evaluated user requirements by coordinating with the user to define the problem, data availability, report requirements, and system design
problems
• Created and Customized installation packages
• Provided Supported for end-user applications
o Created a Web-based application using .NET
o Created database using VBScript(automatic updated data)
• Administering & designing LANs, WANs internet/intranet, and voice networks.
• Analyzing & developing key components using methodology prescribed techniques.
• Communicating and negotiating with users, specialists, other staff and suppliers.
• Network connectivity troubleshooting, ping, tracert, telnet.
• Responsible for communication protocols, configuration, integration & security.
• Investigating, diagnosing and resolve all network problems.
• Maintaining pre-packaged software applications on the LAN.
• Upgrading and repairing faults on CIS systems, networks & peripheral equipment.
• Cisco & HP switch configuration in particular VLAN configuration/troubleshooting.
• Working with multiple technical platforms i.e. mainframe, two-tiered client-servers and three-tiered client-servers.
• Configured servers to meet specific requirements, including hard drives, memory, planners, video cards,
• token ring raid arrays, and load software.
Special Projects, University of South Carolina Aiken, Aiken, SC 08/2009 – 12/2009
• Investigated a series of prime numbers by analyzing theories from different time periods
• Created a mapping relationship using Microsoft Access
Programming Internship, Medical College of Georgia, Augusta, GA 01/2009 – 05/2009
• Creating a lab research web page for the Dept. of Ophthalmology, and Vision Discovery Institute
REFERENCES
Available upon request.
Contact this candidate