High School Technician

Luis Rivera

*** ******** ****** ****: 1-917-***-****

Brooklyn, N Y 11208 **********@*****.***

Summary

O ver 15 years of experience as a professional Telcom Technician committed to maintaining cutting edge

technical skills and up-to -date industry knowledge.

Highlights

Hands-on and proactive Hands-on and proactive

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Windows Windows

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Network/server maintenance Network/server maintenance

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System upgrades Network improvements/repairs/upgrades

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System backups System backups

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Network improvements/repairs/upgrades System upgrades

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CISCO router management On -call experience

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Strong project management skills Strong project management skills

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On -call experience CISCO router management

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PBX Telecom Patient and diligent

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Patient and diligent PBX Telecom

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AVAYA G3R AVAYA G3R

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IP8720 IP8720

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AVAYA 8710 AVAYA 8710

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Cisco IPT Cisco IPT

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Cisco VG224 Cisco VG224

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Webex Webex

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Witness recorder Witness recorder

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Nicelog recorder Nicelog recorder

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Experience

Senior Telecom Technician, 0 5/2009 - 0 9/2012

Broadridge Financial Solutions – New York, NY

Provided base level IT support to non-technical personnel within the business.

Managed call flow and responded to technical support needs of customers.

Resolved customer issues in a clear, courteous and straightforward manner.

Demonstrated professionalism and courtesy with customers at all times.

Identified and solved technical issues with a variety of diagnostic tools.

Followed up with enduser to ensure optimal customer satisfaction.Remained up -to -date on the latest technologies

and solutions applicable to company products.Served as operating system expert, providing technical support for

entire organization.Supported staff of over 5000 throughout the tri-state area and overseas.Add, moved and

changed phone lines on an add need bases using different phone systems.Over looked phone projects for moving

and adding large numbers of phone lines.Pulled cables and replaced them down cross connect wire. Conference

room setup with log-in information for meetings. Managed video conferencing.Place orders for T1'S, D.I.D

NUMBERS, PRI'S, DS1 ECT.Webex connect troubleshooting.Installed servers and routers into racks.Worked with

t he NYSE setting up ring downs.Setup Cisco unity voice mail and AVAYA voice mail.

S et up single number reach and extension mobility using the required program.

Analyst / Tech, 0 5/2007 - 0 5/2009

Bank Of America – New York, NY

Resolved customer issues in a clear, courteous and straightforward manner.

Demonstrated professionalism and courtesy with customers at all times.

Identified and solved technical issues with a variety of diagnostic tools.Vectors, skills, agent logins, agent stations

and administration stations

Completed Moves, adds and changes as needed Assigned DID's as needed to users.

Tech, 0 4/2000 - 0 5/2007

Fleet Bank – New York, NY

Removed and add agent logins and stations from switch on regular basis for housekeeping and security purposes

Worked in an after hours on call rotation; responsible for responding and resolving all telephony issues in a timely

m anner

Held weekly meeting to go over requirements of new change requests that come into telecom.Work with vendors.

a ll add move and change.

Junior Technician, 0 2/1997 - 0 2/2000

Quick and Reilly – New York, NY

provided resources for116 offices in 34 states s provided by outside vendors. U.S. Clearing was clearing all

securities transactions for 330 correspondent firms. reported to the Senior Administrative Officer and provides

h ardware and software maintenance, training and consultation, and recommendations about future planning and

development of resources. Providing these services in an effective and efficient manner will ensure maximum

access to and implementation of technology services and resources.Troubleshoot hardware, software and network

operating system.analytical and problem solving skills decision making skills.

Education

1 988 George Westing House High School – Brooklyn, New York, NY

High School Diploma General Studies

M ajor in Electric Installation and Blueprint

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