Customer Service Manager
Resume:
Natascha Brooks, CDF
Barnwell, SC
****************@*****.***
Objective: To obtain a position and bring your organization dedication,
responsibility, good work ethic, while utilizing my skills that enables me to
make a positive contribution to the organization.
Working Knowledge of Microsoft: Word, Excel, Power Point, and Outlook
Experience: Paxen Learning Corporation Barnwell, SC
Operations Assistant 09-2012 to Present
Coordinated the collection and preparation of operating reports.
Assisted in the preparation of budget needs and annual reports of the
organization.
Compiled, stored and retrieved management data, using computer.
Complete program billing into SCWOS Ift System
Maintain financial filing system
Report and discrepancies with invoices
Approve Expense Reports
Providing case management services to WIA Youth and Adult
participants
Acting as a liaison between funding sources and training
opportunities
Facilitating Career Development
Assist WIA participants in meeting education, training and
employment goals
Established goals in compliance with WIA guidelines and
expectations
1ST Franklin Financial Corporation Barnwell, SC
Assistant Manager 10-2005 to 11/2009
Conducted weekly meetings, charged off out dated accounts
Set daily goals, analyzed daily deposit slips, issued refund checks
Record all checks
Prepare vendor checks for mailing
List all vendor checks in the log book
Prepare manual checks as and when required
Maintain the general ledger
Outside collections, setting up dealer contracts
Implemented distributed and marketed operations under the guidance
of Branch Manager
Natascha Brooks, CDF Page 2
Barnwell SC Works Center Barnwell, SC
Employment Services 02-2010 to 09-2012
Reviewed job orders and matched applicants with job requirements
Answering phones, completed unemployment claims, filing,
Data entry, Conduct Fact Finding, reset accounts
Speaking with employers, assist customers with job search
Conduct workshops, answered questions,
Enter job orders in SC Works System
World Finance Corporation Barnwell, SC
Customer Service Representative 12-2002 to 10-2005
Attract potential customers by answering product and service
questions
Opened customer accounts by recording account information
Maintain customer records by updating account information
Obtained credit report from credit reporting agencies
Answered phones, post payment, filing, balanced cash drawer, data
entry
Savannah River Site Aiken, SC
Mail Clerk 10-2001 to 10-2002
Sorted incoming mail for distribution and dispatched outgoing mail
Data entry, coordinate filing system, stuff envelopes, labeled
magazines
Operated government vehicle, provide customer service
Load, run and unload delivery routes according to mail service
guidelines and procedures
Dr. Carl I. Mitchell Columbia, SC
Medical Receptionist 01-2000 to 10-2001
Scheduled appointments and maintained updated appointment
calendar
Transmitted information and documents to customers using computer
mail fax machine
Filed and maintained records, insurance patient billing
Prepare reports for rehabilitation center, prepare medical forms for
phlebotomist, screen forward calls, received payments
Dr. G.E.Bryan Barnwell, SC
Medical Receptionist 02-1994 to 09-1997
Assembled charts for new patients and prepare charts for scheduled
appointments
Request patient information from outside source as needed
Maintain computerized appointment scheduled
Knowledge of physician business office procedures
Natascha Brooks, CDF Page 3
Conduct pre-visit planning by reviewing and updating patients chart
prior to appointments
Checked patients in and out, verify insurance, filing
Education: Orangeburg Calhoun Technical College Orangeburg, SC
1992
References: Available upon request
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