Customer Service Sales
Resume:
Nicole Lea Rochelle
Memphis, TN 38122
Mobile: 901-***-****
************@*******.***
OBJECTIVE
To become associated with a company where I can utilize my skills and gain further
experience while enhancing the company’s productivity and reputation.
WORK HISTORY
Business Analyst January 2012 – Present
E.C.S. contracted by the United States Postal Service Memphis, TN
Data analysis
Data usage letters (PDUL)
NCRB and AFT requests
TSLC Artifacts/SOX Compliance documentation
Standard operating procedures and statement of work
Technical requirements for software or website implementation
Employee access to postal websites granted through eAccess
Data flow and architecture diagrams as all done in VISIO
Change request and incident tickets
Scheduling of maintenance to servers
Chlorate server updates through all environments (DEV, SIT, CAT AND PROD)
DAR requirements Documentation
Use ColdFusion to update, maintaining and build new and existing websites
Requirement labels that pertain to certain projects involving new postal equipment
TOAD and UNIX involving the following:
System Analysis
Ad hoc Queries
System debugging primary done in UNIX by reviewing the error logs
Set partitions and indexes when a new table is being added to the
database
Import/Export data using SQL Loader
Truncate and drop tables as needed
Set constraints on tables if needed
Set primary and foreign keys on tables if needed
Develop parent and child tables to accommodate a one - many relationship in a
normalized view
Develop code in the development database and pushed the updated
code thru all the environments (DEV, SIT, CAT and PROD)
Setup Control-M to schedule jobs to run for monitoring purposes for
the servers and the applications
HR/ Vocational Director January 2009 – February 2012
Sunflower County School District Indianola, MS
Managed employee files
Processed new hire paperwork
Recruited and networked
Assisted with federal programs
SAM student data package: Developed the student database which houses the
students records for instance grades, discipline records, shot records, test scores,
and student personal information. Database setup included: importing of data from
the MSIS database, setting up tables, enabling the table to be able to link to other
tables thru primary and foreign keys, converted the database into a web sphere
format. Therefore the database could be accessed by a website for all the teachers
to use as a electronic grade book as well as for lesson plans and student attendance
records.
MSIS state database: A database that houses all the student records for the school
district. By maintaining the database with appropriate information allowed the school
district to get the most amount allocated per student.
Integrity payroll software: Set up the software to incorporate a new yearly budget,
employee contracts, all employee personal information, general ledger, accounts
payable, chart of accounts, end of year posting, monthly budget postings, financial
statements.
Created policy and procedure manuals
Correlated vocational faculty members
Handled the following for school employees:
Workers comp cases
Employee insurance
Unemployment cases
State and Federal withholdings
Assisted with the set up of the following technology:
New computers, printers, scanner, smart boards and projectors
LAN and WAN networks
New user email accounts and set up users in the active directory
New voice over ip cisco phone system
Servers
PC’s (Dell or Apple)
Adjunct Instructor August 2008 – May 2011
Mississippi Delta Community College Moorhead, MS
Microeconomics
Macroeconomics
Legal environment of business
Computer applications
Business stats
HR Assistant March 2005 – May 2006
Deaconess Homecare Hattiesburg, MS
Wrote mission statements, policy revisions, and business proposals
Responsible for managing the following at three branches:
Employees files
Processed new hire paperwork
Customer service & orientation of new employees
Office Manager Oct. 2004 – May 2005
Hayward General Contracting Columbia, MS
Responsible for handling the following tasks:
QuickBooks bookkeeping & payroll
Monthly financial statements
Reconciling bank statements
Sales reports & positive cash reports
Commission reports & crew pay reports
Cap-out reports
Obtaining city permits for certain jobs
Grant proposals for rural development
Loan Cancellation Specialist May 2003 – Oct.2004
Regions Mortgage Hattiesburg, MS
Loan officer responsible for handling the following tasks:
Background checks and credit reports for applying applicants
Decisions on whether to approve the applicant for the mortgage
Reviewing customers files for closing of their mortgage
Collecting the dead of trust from various courthouses
Collecting the county data on all closing applicants throughout the United States
EDUCATION
Masters of Business Administration May 2006 – 2009
Geospatial Information System (minor) Delta State University
Emphasis in Management
Emphasis in Economics
Bachelor of Business Administration May 2001 – 2003
Computer Programming (minor) Delta State University
Associate of Computer Information Systems May 1999 – 2001
Agribusiness (minor) Mississippi Delta Community College
Emphasis in Computer Information Technology
QUALIFICATIONS AND SKILLS
Windows 3.0,98,00,XP,Office 98,2000,2007,2010, ColdFusion : website development,
Microstrategy, Integrity: accounting software, VB,C++, QB, SQL, Cobol, Oracle
(TOAD),UNIX, Mapinfo, Foxpro, Gensis,ReckonAS400, SupportNet, ArcView, .NET,
DNS, MPLS Cloud, TCP/IP, Windows Server 2003/2008 & DB
Spoken to Research Symposiums, Business Proposals, Needs Assessment and
Implementation Plans, Accreditation standards, Unemployment hearings
GPS, NOMAD Unit, T-Cruise software
Agriculture Experience: MESA project, Wetland Programs, Rural Development
Programs, Row crop, Custom harvesting & GPS as related to agriculture
IC3 Certified
Excellent sales and communication skills
Excellent personal relations skills
References
Available Upon Request
Contact this candidate