Customer Service Real Estate

Location:

Posted:

October 04, 2013

Rima Kaidbey

*** ******** *******, ***.*** New York, NY 10040 917-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

Banking and financial professional with extensive experience in facilitating sales growth, improving efficiency of operations, and

delivering superior client support.

PROFESSIONAL EXPERIENCE

Citibank World Headquarters September 2006 – June 2012

Universal Banker New York, NY

• Provided customer service support by managing the day-to-day settlements and transactions of

approximately 50 customers in different markets and states.

• Assisted in implementation of new customers, made appropriate 50% referrals to other units and

products e.g. investments, insurance, mortgages and private bank.

• Resolved 100% of client issues effectively, proactively and in a timely manner.

• Worked with client accounts over $500,000.

• Designed, planned, organized and directed orientation for customers of industrial or commercial

establishment.

• Offered customer service training to help employees improve job skills.

Citibank World Headquarters July 2006 – September 2006

Teller New York, NY

• Performed financial and service transactions for consumer and business clients.

• Handled 30% of deposits, withdrawals, payments, traveler’s checks, official checks and wire transfers.

• Performed cash reconciliation of ATM machines.

• Achieved 80% results that consistently and significantly surpassed expectations and set new standards.

Royal Consulate of Saudi Arabia in NY: 1994 – 2006

Visa Officer New York, NY

• Handled all visa and immigration issues in Visa and Legalization Department.

• Legalized documents for Import-Export companies in English and Arabic.

• Handled 50% of my time receptionist desk, performed data entry, incoming and outgoing

correspondence and maintain office files.

• Provided official and personal assistance in English and Arabic to Consular officers and performed

administration tasks for the Consulate general.

• US-Saudi Business Council Section: Handled all aspects of commercial requirements by assisting

corporations in filing requirement, banking products and services.

Republic of Yemen Mission to the United Nations in NY: 1993 – 1994

Visa Officer New York, NY

Handled all visa and immigration issues for speedy processing.

EDUCATION:

Beirut University College- Beirut, Lebanon

Associate Degree in Applied Science & Business Administration

CERTIFICATIONS: State of New York Notary Public License; Paralegal; Real Estate Law

RELEVANT SKILLS: Fluent in English and Arabic