Customer Service Data Entry

Monquena Wilson

**** ***** *****, *******, ***** home 281-***-**** email: *********@*****.***

Objective

Accurately issue pay to employees by calculating earnings and deductions in accordance with established

practices and guidelines.

Summary of Qualifications

Excellent written and verbal communication skills

Resourceful in the completion of projects, effective at multi tasking

Computer skills includes Microsoft Word, Excel, Outlook, PowerPoint, and Access

Skilled with clerical duties such as filing, faxing, scanning, and photocopying

Ability to maintain confidentiality

Solid data entry skills

Knowledge of accounts receivables and payables

Education

Lee College, Baytown, Texas

Associate Degree of Applied Science, Accounting

Graduation date: May 2009

University of Houston Downtown, Houston, Tx

Bachelors Degree of Accounting

Graduation date: May 2015

Employment

2011 Present: Timesheet Coordinator/Payroll Clerk, Brunel Energy, Houston, Texas

• Collect, compile, and enter payroll data using appropriate software

• Review and verify source documents

• Process payroll by established deadlines

• Issue statements of earnings and deductions

• Prepare and print payroll reports of earnings, hours worked, taxes, insurance

• Receives all timesheets electronically and by fax to verify accuracy, i.e. overtime is calculated

correctly and that all employees are paid.

• Review all timesheets and attach proper documentation for payroll processing.

• Email all contractors confirmation that timesheet and expenses have been received.

• Stamp and log all timesheets on Payroll Master Spreadsheet.

• Contacts timesheet approvers if timesheets are not approved.

• Maintain all timesheet and payroll process documentation for new employees.

• Resolve payroll discrepancies by collecting and analyzing information for Contractors.

• Maintain complete and accurate payroll accounting files.

• Performs all other tasks as may be assigned by immediate supervisor.

2009 2010: Customer Support Specialist, Advanced Pharmacy, Houston, Texas

Serve as a first line support and provide resolution to the customer.

Maintain a high level of customer satisfaction and timely resolution to the customer.

Utilize remote access tools to perform routine monitoring and assistance to the customer.

Enter service calls in tracking software and dispatch Service Technicians.

Initiate escalation as appropriate to ensure management awareness and timely resolution of issues.

2003 2009: Customer Service Rep., First Health Service, Houston, Texas

Evaluate and authorize approvals for prior authorizations for medications from prescribers received by

telephone and/or facsimile using client criteria.

Research, resolve, and document prior authorization outcomes in pharmacy system.

Escalates request to Pharmacist when request requires extensive clinical review or denial.

Communicate selected prior authorization criteria, pharmacy benefit coverage, and formulary

alternatives to physicians, physicians’ office staff, medical management staff and/or pharmacists.

Contact this candidate