Customer Service Management

Steve Bailey

**** ****** ***, *** ******, NM ****4

757-***-**** ******.*****.*@*****.***

http://www.linkedin.com/in/baileysteve

Summary: Top performer with exceptional interpersonal, communication and

public relations skills that allow the development of strong rapport with

individuals on all levels. A consistent high level of performance dealing

with people and services requiring solid management, organizational, time

management and negotiating abilities. Results oriented, highly motivated to

succeed. Energetic and assertive, adept at the coordination and

implementation of multi-faceted operational procedures in established

operations. A sound professional attitude with pride in personal

performance. 23 years of professional experience in leadership, leadership

development, maintenance management and planning. Seasoned, results-

producing management professional with experience steering and directing

all aspects of operations, administration, and equipment maintenance.

Success managing multiple projects with competing priorities involving

program development, safety initiatives, and quality control. Proficient in

delivering comprehensive analyses and reports to facilitate site-wide

improvement and continuity.

Professional Experience

Residential Route Manager, Waste Management, Rio Rancho, NM. 87124

. Lead, manage and coordinate the daily operations and routing of 23

collections routes in the Rio Rancho area that consist of recycling

and municipal waste. Ensures maximum productivity and route management

systems for residential routes and establishes productivity

improvement goals where needed

. Implement operating procedures and ensures all safety standards are

met. Lead and Manage over 23 skilled residential driving personnel,

including hiring, training, performance management and safety

issues/claims. Approve the payroll of all employees under direct

supervision.

. Interacts with customers and local, state and federal government

employees to resolve customer service concerns. Experience with real-

time driver monitoring systems to reinforce positive safety behaviors

and reduction of accidents.

. Works hand in hand with General Manager and other department managers

to ensure the long-term success of the division and the WM team.

Oversees, establish and supports a good working relationship between

fleet management and employees

Logistics Officer/Operations Supervisor, U.S. Army, Fort Carson, CO 2009-

2012

. Led a team of Logistics Experts in the Transportation Operations unit

to plan and coordinate the movement of 4,000 personnel and 800 pieces

of equipment worth $500,000,000 from Colorado to Louisiana by

commercial trucks and rail with 0 loss

. Supervised the work of logistics specialists, planners, and schedulers

in planning a complex movement of historical military pieces in

support of September 11 by organizing five separate units and two

separate service branches to work as one team

. Led and planned Logistics convoy operations in the Helmand Province,

Afghanistan in support of the 1Marine Expedition, ensure that

$10,000,000 of critical supplies, soldiers and equipment were

delivered to support the combatant commander without delay or loss

. Led the planning and organization and managed the work of subordinate

staff to ensure that the work was accomplished in a manner consistent

with organizational requirements with movement of supplies, troops,

and equipment in the U.S and contingency operations in the Middle

East by using all available transportation assets

Drill Sergeant, Senior Army Instructor, U.S. Army, Fort Eustis, VA 2004-

2008

. Provided leadership to a special project to help develop a Brigade

training facility assessing 1200 personnel warrior tasked annually,

resulting in 95% academic success

. Planned, coordinated, briefed and implemented short term and long term

training calendars for a large company size element on a weekly basis,

using problem solving skills to fix any conflict with the schedules

. Led, planned, coordinated and executed a special project to run 30

weapons qualification ranges on the M4/M16, M249, M240, and M2 .50

cal. with 95% success rate qualifying 1200 personnel

. Led the development of procedures to utilize the most economic

advantageous and efficient way to move large amounts of equipment and

personnel to training locations saving the organization $500,000

. Led and responsible for the health, welfare, and professional

development of 900 aviation personnel directly impacting their

professional careers as soldiers and professionals, identified the

developmental needs of others and provided coaching and mentoring to

improve their knowledge or skills

. Executed the mission of transforming civilians into competent and

confident Soldiers; maintained the highest standards while teaching

the basics of Soldiering; assisted in preparing, executing, and

assessing combat marksmanship training, physical readiness training

and combat skills training; developed and maintained discipline and

ensured the personal wellbeing of all assigned Soldiers

. Served as the Senior Advisor to the Executive and Chief Executive

Officer of a large Company

. Provided leadership, mentorship and counseling to new recruits in an

Advance Individual Training Military school with a graduation rate of

98%

. Selected by graduating personnel to be Senior Instructor of the cycle

by 8 separate graduating classes

. Lectured on leadership, communication, and professional skills to over

1500 young personnel, impacting their professional and personnel

leadership development in the aviation field

. Leadership, motivated personnel by analyzing, utilizing tough,

realistic and providing physically challenging performance oriented

training

. Integrated combat experience and leadership to enhance unit training

and improve published tactics and regulations that improved the combat

capabilities of personnel

. Received commendable ratings as Information System Officer during

inspections

Education and Training

. Bachelor of Science in Professional Aeronautics, Embry-Riddle

Aeronautical University, FL 1999-2011

. Associate of Science in Safety Management, Embry-Riddle Aeronautical

University, FL 1999-2002

. Composite Risk Management Basic Course, U.S. Army, Fort Rucker, AL

2010-2011

. Transportation Officer Leadership Course, U.S. Army, Fort Eustis, VA

2009

. Officer Basic Course I and II, U.S. Army, Fort Benning, GA 2009

. Drill Sergeant Army Instructor Course, U.S. Army, Fort Leonard Wood,

MO 2004

. Aviation Accident Prevention Management Course, U.S. Army, Fort

Eustis, VA 2005

. Aviation Survival Course, U.S. Army, Fort Eustis, VA 2005-2006

. Advanced Leadership and Management Course, U.S. Army, Fort Rucker, AL

2006

. OH-58D Armament Missiles System Repairer, U.S. Army, Fort Eustis, VA

1994-1995

. Leadership and Management Development Course, U.S. Army, Fort Eustis,

VA 1997

. AH-1F Aircraft Armament Missiles Systems Repairer, U.S. Army, Fort

Eustis JAN 1990

. Introductory Military Training Course, Fort Dix, NJ NOV 1989-JAN 1990

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