Quality Assurance Customer Service

GERARD OCCHIUZZI

*** ********* ******

Home: 973-***-****

Little Falls, New Jersey 07424

Cell: 862-***-****

E-mail: *****@*********.***

Summary

Proven ability to work creatively and effectively with staff

Effective in planning and implementing programs; successful negotiator

Outstanding communication skills, both one to one and before groups

Self-starter; enjoy a dynamic and challenging work environment

Skilled in Windows, Excel, Word for Windows

EMPLOYMENT HISTORY

CANON SOLUTIONS, AMERICA INC; LYNDHURST, NJ 2005-2011

Contracts Administrator

-Created and processed service maintenance agreement contracts from sales and purchase orders.

- Processed and managed contract renewals

- Heavy interaction with clients and internal departments to resolve billing and customer issues.

- Assisted management with special projects.

MEDCO HEALTH SOLUTIONS; PARSIPPANY, NJ 1998-2004

Customer Service, Research Representative

-Responsible for handling customer problems and complaints by phone and correspondence.

-Developed and implemented new policies and procedures for quality assurance.

-Interfaced with accounting, quality assurance and traffic departments.

-Responsible for overseeing and maintaining mail flow within the department.

-Training of new employees, on call handling and mail processing.

-Coordinated projects with clients.

-Preparation of daily reports, interfaced with service management.

HOROWITZ/RAE INC., FAIRFIELD, NJ 1997-1998

Purchasing/Buyer

-Coordinated production requirements from sales figures to properly purchase raw materials

used for manufacturing.

-Developed system to flow more efficiently.

-Negotiated old existing prices on large volume items savings resulted in 20%.

-Developed new reports to better track manufacturing flow.

-Assisted accounts payable in problem solving.

-Developed a receiving system for merchandise purchased.

CRESTRON ELECTRONICS INC., CRESSKILL, NJ 1996

Purchasing

-Prepare purchase orders from bill of materials and purchase requisitions, purchases included

Electronics, Computer supplies, hardware and general materials.

-Analyzed material requirements to obtain maximum price by consolidating and issuing blanket

orders for more efficient control and cost savings.

-Assisted in developing vendor rating base, helping to analyze vendor deliveries based on meeting

delivery dates efficiently.

GERARD OCCHIUZZI Page 2

KEARFOTT GUIDANCE AND NAVIGATION CORPORATION, LITTLE FALLS, NJ 1985-1994

Senior Buyer

-Prepared and received purchase requisitions from internal departments to support a staff of 2000

employees.

-Analyzed requested commodities and obtained quotations from suppliers to obtain the highest quality

materials at the most reasonable cost.

-Analyzed vendors, pricing, delivery, performance and service on an ongoing basis to assure that

procurement and government requirements were met

-Interfaced with staff to develop a monthly vendor delivery performance rating list used by the Buyers

and Expediters to assess performance.

-Interacted extensively with users to analyze quality of products and services.

-Analyzed long range needs of materials in order to make purchases in bulk at a more cost effective

rate.

-Conducted internal training sessions with users on the Purchasing System to assure rapid receipt of

orders.

-Tracked and performed troubleshooting function to locate raw materials used in the manufacturing

process to expedite purchase orders.

-Monitored, researched and reconciled merchandise shipments.

EDUCATION

BA in Business Administration, Major-Marketing, Minor-Management

William Paterson College, Wayne, NJ

Certificate in Business Applications Training

Montclair State University in cooperation with Data Quest, Fairfield, NJ

COMPANY SPONSORED TRAINING

Aerospace Management Government Contracting, Aerospace Purchasing

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