Customer Service Manager

Jakim Redhead

*** **** ****. ******

Brooklyn, NY 11203

Phone: 718-***-****

Email: ********@*****.***

Work Experience

Plus One Fitness Center (Bank of America), New York, NY 7/ 2012 - Present

General Facility Manager

• Maintain a clean and operationally sound facility

• Report and document safety hazards and unsafe practices

• Monitor facility use to ensure safety rules and regulations are adhered to by members

• Answer customer inquiries regarding equipment use, policies, and company facilities

• Plan and promote monthly events for the gym using corporate marketing as needed.

• Manage front desk associates and train and mentor subordinates

Pitney Bowes (Bank of America), New York, NY 9/2006 – 7/ 2012

Customer Service Associate/Mailroom Clerk

• Process and files away incoming data for easy access and retrieval

• Serve as an in house mail courier to Bank executives and staff

• Maintains and sort through daily packages to ensure they are properly distributed

• Answer busy phone lines of Bank executives to assist with daily questions and needs

• Set up request and appointments through out look for bank staff

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and

personal computers

• Complete and mail bills, contracts, policies, invoices, or checks

The Impact, Mercy College, NY 9/ 2010 –9/ 2012

Writer

• Contributed to school-wide editorial projects.

• Gathered background information on a variety of subjects

• Interviewed subjects to get details, direct quotes, and cross reference information for a story

• Wrote and edited articles to meet deadlines for production

Herkimer Community College, Herkimer, NY 9/2003 - 5/2006

Sports Videographer

• Filmed Men's & Women’s Lacrosse games

• Edited and Archived for highlight films and coach’s review

Education

Mercy College, Dobbs Ferry, NY 12/2010

Bachelor of Arts in Media Studies

Herkimer Community College, Herkimer, NY 9/2003 - 5/2006

Major: Radio/ Television Broadcasting

Software Proficiency: Windows 7, Vista, XP, 2000, NT, Mac OSX Lion, Snow Leopard, Leopard, Tiger

Microsoft Office, Adobe Creative Suite, Mozilla Firefox, Internet Explorer, Safari

References available upon request

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