Customer Service Sales

David F. Warner

* ******* ***** ****

Montvale, New Jersey 07645

Tel: 201-***-****

PROFESSIONAL SUMMARY

. . . A conscientious and responsive professional with more than 10 years of progressively responsible administrative support

experience, including strong PC/database background with specialization in tracking and inventory systems. Experienced in handling

customer account information and problem solving to ensure customer satisfaction in diverse markets while acquiring and

maintaining a broad referral base. Seeking a position which will utilize demonstrated organizational planning, communications and

leadership skills. Accustomed to working with and coordinating staff in meeting and exceeding departmental goals within a time-

urgent, strict quality assurance environment. Attentive to meticulous detail and analysis. Dependable and achievement oriented;

willing to work hard to confirm capabilities.

PROFESSIONAL RECORD

Home Depot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nanuet, NY

LOGISTICS COORDINATOR/CUSTOMER SERVICE March 2011 – Present

• Monitoring all material coming in and out of Home Depot to create a timely delivery

• Maintain all daily office functions

Ricoh Americas Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Pinebrook, NJ

SALES SUPPORT ANALYST/CUSTOMER SERVICE September 2009 – March 2011

• Ordering, inventory controls/audits

• Documentation and writing of SOPs (Standard operating procedures)

• Managed all phases of print services and network security

• Employee interviewing, training, and orientation

Mindray Corporation (Formerly Datascope). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Mahwah, NJ

SALES SUPPORT/CUSTOMER SERVICE April 2004 – September 2009

• Technical back ground in product line

• Administration and implementation of organization policies, procedures and protocols

• Support of entire Southeastern sales region with regard to sales quotations, lead generation, and installation

• Maintain all customer files for future sales opportunities

• E-Commerce team that created the online order processing system

• Close sales

Datascope Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Mahwah, NJ

CUSTOMER SUPPORT September 1996 – April 2004

• Process all order via fax or phone on a daily basis

• Monitor all inventory to maintain steady flow of products and accessories to the end user

• Up sell additional products and accessories to clients to meet a greater quarter quota

Greater Atlantic and Pacific Tea Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Montvale, NJ

HELPDESK (Store Side/PC Helpdesk) (Part Time Nights) January 2001 – August 2005

• Trouble shoot all computer related services via remote location on the store side as well as the corporate side

Bell Atlantic Nynex Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Orangeburg, NY

SALES/CUSTOMER CARE REPRESENTATIVE January 1996 - September 1996

• Telemarketing and customer service in New Jersey and New York

CAREER SKILLS / ABILITIES

Comprehensively trained and experienced with demonstrated abilities in the following:

OPERATIONS

•

MANAGEMENT conversion of manual inventory system to automated environment

• liaison with purchasing/procurement services

•

AND shipping and distribution services; end-user certification

•

ADMINISTRATION maintenance of records, files, and contract documents

• maintenance of database integrity

Contact this candidate