Customer Service Sales
Resume:
PENNY G HOWARD
BROOKSHIRE, TX **423
*****@****-*****.***
Career Objectives
I am wishing to better myself and learn new skills in my new job opportunity.
Summary of Qualifications
I am a motivated self-starter who has a variety of customer sales/service skills and computer skills. I am able to work
with people and also independently.
Work History
DIVE, LLC, MAGNOLIA, Texas
CUSTOMER SALES/SERVICE REPRESENTATIVE Jun 03, 2002
I HANDLE CUSTOMER SERVICE CALLS AND EMAILS. I SALE OUR EDUCATIONAL PRODUCTS AND
COUNSEL CUSTOMERS ON WHAT CURRICULUM TO PURCHASE FOR THEIR FAMILIES. I TAKE ORDERS VIA
PHONE AND ENTER THEM INTO BIG COMMERCE, INCLUDING PROCESSING THE PAYMENT. I ALSO ENTER
THE ORDERS THAT COME IN ON OUR WEBSITE AND ENTER THEM INTO QUICKBOOKS. I AM FAMILIAR
WITH CREATING INVOICES, SALES RECEIPTS, MAKING DEPOSITS FROM OUR RESELLERS THROUGH
QUICKBOOKS. I HAVE ALSO WORKED SEVERAL CONFERENCES FOR THE COMPANY. IN THE PAST, I WAS
RESPONSIBLE FOR BURNING AND LABELLING THE CD'S, FILLING INDIVIDUAL AND RESELLER ORDERS,
INCLUDING PACKAGING AND SHIPPING. I ALSO DID GENERAL OFFICE DUTIES SUCH AS FILING, MAKING
COPIES AND FAXING WHEN NECESSARY.
ALPHA, HOUSTON, Texas
ADMINISTRATIVE ASSISTANT TO THE DIRECTOR Feb 01, 2002 - Dec 01, 2002
I ASSISTED THE DIRECTOR OF ALPHA WITH GENERAL OFFICE DUTIES: SUCH AS ANSWERING PHONES
AND EMAILS, UPDATING CONTACT INFORMATION, MAKING COPIES, FAXING, FILING, LIGHT CLEANING,
PURCHASING OFFICE SUPPLIES, PREPARING MAILOUTS AND RUNNING ERRANDS. I ATTENDED PRAYER
MEETINGS AND BUSINESS MEETINGS. I ALSO HELPED WITH SEVERAL ALPHA EVENTS FROM SETTING UP
FOR THE EVENT AND TEARING IT DOWN AFTER THE EVENT. I SPOKE WITH MANY PEOPLE
REPRESENTING ALPHA AT THESE EVENTS.
Education
Ashworth College, Norcross, Georgia
1 year college, technical or vocational school
Major: Medical Coding and Billing
Computer Skills
• Accounting Software (Peachtree, Quickbooks, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Personal Computers
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)
I have worked with windows 7 and XP. I have worked in Quickbooks for the past 7 years,
Additional Computer
Amazon Merchant Service, and Big Commerce to process orders and receive payments. I
Skills:
have some experience in Word and Excel. I have experience in google docs.
Language Skills
English - Excellent ( Read Write Speak )
Additional Skills
I am conscientious, capable, honest, hard working, can work with people or independently, dependable, responsible,
and always willing to learn.
Driver's License
Class C - Standard Driver's License
References
Kim Andrews
Accountant
Texas A&M University
********@*****.***
Debbie Gott
Cust Sales/Service Rep
DIVE, LLC
***********@*****.***
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