Customer Service Administrative Assistant

CYNTHIA YOUNG

*** **** ***** ****** #***

Bronx, NY 10455

C: 646-***-**** – 646-***-****

****************@*****.***

Skills: Proficient with Microsoft Word, Excel and Power Point. Excellent written, oral, and interpersonal communication

skills. Data Entry, Keyboard 60-65 wpm. Organized and able to multi-task. CDL-BPS.

Security Guard License.

Experience:

8/13 – Current Sera Security Services/Security Officer

• Responsible for maintaining access control and sign-in register book at major shelter

• Communicates radio codes for security related issues and operations department

• Assist shift supervisor with coordinating and recording access for outside contractors

8/12 – 3/13 Good Temps/General Office Clerk

• Received calls on OPT recording system from the public as a Customer Service Agent

• Entered data for customer complaints, route changes, misconduct and accident reports

• Assisted with travel reimbursement forms, faxed and mailed out PM Drop forms

• Processed metro card claim status and dispute resolution claims on Internet

Communications Exchange System(ICES)

• Responsible for completing written complaints regarding delayed buses, trains, para-

transit, verification employment letters and hardship letters for travel distance conflicts

6/11 – 8/11 Manhattan and Bronx Surface Transit Operating Authority/Bus Operator

• Responsible for operating MTA Buses: Hybird Electric, Artic Newflyer, RTS/Desiel

• Assisted passengers with seating and demonstrated log-on procedures for fare box

• Ensured a safe bus following 19-A rules and performed an exterior and interior

inspection

• Performed brake system checks, secured bus and demonstrated defensive driving

skills

8/09 – 5/10 Swiss Post Solutions, Inc./Receptionist-Administrative Assistant

• Greeted visitors at reception area in major international investment bank

• Registered guest using Microsoft visitor/staff badges system

• Contacted host by Microsoft directory, department structure chart and multi-line phone

• Directed guest to executive conference rooms and provided hospitality essentials such

as: prearranged catering, audio and visual equipment

• Assisted supervisor with administrative responsibilities involving daily function reports

using Excel, ESP2000 Hospitality and Outlook Programs

9/08 – 5/09 Opinion Access/Telephone Survey Interviewer

• Responsible for completing opinion surveys

• Demonstrated oral and interpersonal communication skills

• Entered data in computer system with randomly generated telephone dialing system

4/04 – 12/04 Burns International Security Services/Security Guard

• Responsible for running central command office in major hospital

• Supervised employees (guards), recorded incidents, answered calls

• Coordinated and recorded access for outside contractors

• Oversaw collection of patient valuables

• Fielded security-related calls, facilitated emergency contact when required

Education: FedCap Career Design School

Certificate Program: Security Operations

8 Hr / 16 Hr Certificate, NYS Security Guard License

State University of New York, Manhattan Educational Opportunity Center

Certificate Program: Microsoft Office Specialist

City University of New York, Bronx Community College

Major: Secretarial Studies

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