Customer Service Manager

Kelley A Yansen

Contact

Tel : 862-***-****

e-mail : ************@*****.***

Address

*** ******* ******, **** ****** NJ, 07018

Profile

Objective I am seeking a position within an establishment that utilizes my years of excellent customer service

and communication skills

Availability Immediately

Key Skills

Proficient or familiar with a vast array of software, concepts and technologies, including:

Opera Microsoft Word Microsoft Excel Project management

(Hotel System) Microsoft PowerPoint Microsoft Outlook Professional presentation

Report preparation Written correspondence Scheduling Computer savvy

Education

2012 to 2014 Hospitality Management

Essex County College, Newark NJ

1998 to 2002 High School Diploma

Fort Wellington Secondary, Guyana, South America

Work Experience

Full-time job

WIS International, New Jersey

Supervisor/ Driver October 2010 to May 2012

Work with a team of individuals responsible for determining inventory quantity in large consumer stores

including but not limited to;

• Macys

• Staples

• Shoprite

• Pathmark

• Victoria’s Secret

Part-time job

Howard Johnson Hotel, Newark NJ

Guest Service Assistant January 2011 to November, 2011

Organize, confirm, process, and conduct all guest check-ins/check-outs;

Process all room reservations, requests, changes, and cancellations;

Secure payment; verify and adjust billing. Activate and file room keys

Full-time job

Party Rental LTD, Teterboro NJ

Truck Driver Supervisor February 2009 to December, 2010

Supervise drivers responsible for delivering and collecting equipment;

Dispatch 50 or more trucks daily;

Ensure rental equipment delivered in timely manner;

Full-time job

Best Western Robert Treat Hotel, Newark NJ

Guest Service Assistant June 2006 to August, 2008

Organize, confirm, process, and conduct all guest check-ins/check-outs;

Process all room reservations, requests, changes, and cancellations;

Adjustment of vouchers, paid-outs, correcting of vouchers, and miscellaneous charges;

Reference

Shakespeare Sears, Best Western Robert Treat Hotel Front Desk Manager, 973-***-****

Contact this candidate