Manager Data Entry

Brett Maurer

**** ******** ******* **** ****** FL 34685 813-***-****

**********@*****.***

Summary of Qualifications

. Proficient in Microsoft Office

. Excellent time management skills

. Able to work independently and in a team setting

. Critical thinker with investigative and analytical skills

. Proficient in conflict resolution techniques

. Able to coordinate teams

. Extensive Back of House restaurant operations experience

. Extensive warehouse experience

Education and Certifications

. Master of Science in Management - Argosy University, Phoenix AZ ? 2010

. Bachelor of Arts in Psychology - Alvernia University, Reading, PA ?

1997

Professional Experience

Member Relations Coordinator-Matrix Medical Network, Clearwater FL ?

January, 2013 - present

? Explain the benefits of health risk assessments and overcome objections.

? Navigate in a Windows-based system to access the appropriate information

to service the customer

? Accurately and concisely documents customer feedback and special needs

indicated during each call in computer based system

Supervisor - Parking Managemnet Services, Tampa, FL ? March, 2009 -

present

. Oversee opening and closing procedures with parking lot attendants

. Distribute tickets and equipment to employees

. Collect and verify money

Office Manager - American Shingle, Tampa, FL ? March, 2009 - September,

2010

. Supervise 20-30 call center representatives

. Assign target regions for outbound telemarketing purposes

. Responsible for Interviewing and Hiring/Termination of team members

. Maintenance of Data Entry/Productivity using Microsoft software

Prevention Education Specialist/Case Manager - Berks AIDS Network, Reading,

PA ? April, 2004 -- August, 2007

. Negotiated behavior changes with clientele

. Collected, organized, and analyzed information through interviews and

professional sources to appraise the abilities and personality

characteristics of clients;

. Facilitated small group discussions focusing on life skills issues

. Conducted exit questionnaires to evaluate presentation/counseling

techniques.

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