Customer Service Quality Assurance

LARONTE P. CADDELL

*** ****** ****** ***** *******, Al 35749

270-***-**** **************@*******.***

SUMMARY OF QUALIFICATIONS:

• Three years customer service experience

• Proficient in most computer application including Microsoft Office, Excel, PowerPoint,

Spreadsheet and Internet

• Excellent written and verbal communication skills

• Able to work efficiently individually or as team member

• Quality assurance experience

• Currently Junior Supervisor

• 5S Skills coach for Six Sigma, member of the Continuous Improvement Team

• Over 10 years manufacturing experience

• Material Handling Experience, 5 years

EDUCATION:

Bethel University Nashville, Tennessee

Bachelor of Science Degree in Business Administration-Management Option: June 2013

GPA 3.40/4.00

Certificates include:

• General Business

• Advanced Business Administration

• Basic Business Administration

• Financial Perspectives

Courses include: Real Estate Principles I and II; Strategies for Academic Success; General

Psychology; Introduction to Computers; Introduction to Business; Principles of Microeconomics;

Principles of Macroeconomics; Introduction to Business Law; Microcomputer Applications;

Financial Accounting; Introduction to Quality Systems; Personal Finance; Principles of

Marketing; Applied Management Skills; Principles of Management; Managerial Accounting;

Leadership; Business Ethics

WORK EXPERIENCE:

Huhtamaki Hopkinsville Ky.

Operator 2011-2013

• Manage a area that consist of 10 nester machines and 6-12 employees

• Responsible for making sure the machines are running properly and employees are

performing the duties of the job.

• Ensure that the machines are producing quality products

• In charge of making sure that employees have the proper tools to meet production

• Responsible for production numbers being met

• Complete paperwork daily on the amount of production ran and supplies a report to upper

management about the daily run.

5S Skills Coach

• Conduct events to implement the 5S ( Sort, straighten, shine, standardize and sustain)

with employees throughout the company

• Prepare slideshows and presentations for corporate managers and other plants of the 5S

events. Worked with Continuous improvement manager to implement change.

Johnson Controls Inc. Cadiz, KY

Shipping & Receiving clerk /Assembly Technician 1999-2009

• Responsible for material handling and receiving products at dock and loading trucks for

shipping

• Verified quantity and condition of material; if necessary would submit claims for

damaged goods

• Input product records in system and stocked product in appropriate location

• Prepared orders tickets and pulled orders from stock by various methods including

forklift, electric/manual palette jack, and/or manually

• Communicated with employees, vendors, and suppliers in a professional manner

• Trained and coached new employees on use of machinery, company policies, and

production goals

• Checked finished product from factory to warehouse, ensuring quality by following

company guidelines

• Maintained cleanliness and order of work area and machinery

• Able to run several different machines as needed

• Performed automotive parts production duties for seat frames for various

manufacturers

• Paint line attendant

Burger King Hanau Germany

Cashier/Cook 1996-1998

• Take customers orders

• Prepared food in a timely manner

• Greeting customers

• Treating customers with respect and courtesy

• Cleaning work area

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