Customer Service Medical
Resume:
Milane Bazile-Malcolm
**** ** **** *** *** #*** Lauderhill, FL 33313
Computer Application Proficiencies: Windows Operating Systems, Microsoft Office (Word, Excel,
PowerPoint, Access, Visio), Lotus Notes, Word Perfect, Fast Data, Internet, Calculator, Office Skills:
years Customer Service experience, Bookkeeping, Payroll, Cash Transactions, Handling PBX systems,
Excellent written and oral communication skills, Languages: English, Creole, and French.
Work experience
Humana/Mindlance (February 2013 to May 2013) Hollywood, FL
Medical Record Retrieval
Gathers patient information by collecting demographic information from a variety of
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sources; interacting with registration areas and physicians' offices; retrieving information from
automated printer.
Use laptop computer and portable scanner to retrieve section of medical record which will
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be uploaded into a database.
Scan medical records into a secure system so they may be reviewed by company’s medical
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record coding staff for multiple issues.
Maintains master patient index by completing assigned portion of daily audit trail; corrects
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and communicates problems according to established procedures.
Retrieves medical records by following chart out procedures; documenting reasons charts
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cannot be retrieved for statistical and follow up purposes.
Pulls charts for upcoming appointments and order charts from other offices with the same
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system.
Delivers charts to assigned areas of the hospital by following established routing procedures.
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Keeps health care providers informed by communicating availability or unavailability of the record.
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Maintains quality results by following doctor office and hospital standards.
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Maintains patient confidence by keeping patient records information confidential.
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Enhances medical records and hospital reputation by accepting ownership for accomplishing new
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and different requests; exploring opportunities to add value to job accomplishments.
Bascom Palmer Eye Institute/ In Record Time (December 2010 – August 2012) Plantation, FL
HIM Technician
Corresponds with affiliate offices to send or request charts for patients with upcoming
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appointments.
Assures retrieved records are the correct patient and correct date of service.
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Assembles records according to departmental policy.
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Assures a thorough search is done to retrieve all records for physicians and other internal
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customers.
Assures records are available for reviewers prior to the scheduled visit.
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Assists with transcription reports and delivers reports to the patient care areas as needed.
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Creates medical record folders applying correct year band and color coded numbers.
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Files loose record reports by sorting into terminal digit order. Places reports in the correct
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record according to medical record number, patient name, and date of service.
Operation of office equipment (computer, copy and fax machine, phone).
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.
Wyndham Vacation Ownership (February 2006 – March 2010) Margate, FL
Vacation Planning Counselor
Manage multiple telephone line and time share account.
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Balance transfer between accounts.
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Process all account related requests, issues, or concerns, and provide clear and concise
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answers.
Document the content of all calls and the actions initiated as a result.
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Complete all relevant forms (electronic or paper) accurately and promptly.
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Ensure that a superior level of quality is provided to the customer.
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Applied Card Systems (June 1999- January 2006) Boca Raton, FL
Correspondence Analyst 2
Processing Name and Address Change, Waive Fee, and Account Close Requests.
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Inbound/Outbound Customer Service.
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Manage inbound collections calls and ensure that appropriate payment arrangements are
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made, reasons for delinquency are determined, and contact information is accurate.
Process electronic payments as requested, and provide all required disclosures concerning
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them.
Document the content of all calls and the actions initiated as a result.
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Assist in research of an account to resolve all outstanding issues.
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Education
Boyd Anderson High School Lauderdale Lakes, FL
• High Diploma
Hodges University
• Health Information Technology – Currently Enrolled
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