Customer Service Front Desk
Resume:
Rachelle L. Auguste
Brooklyn, NY 11203
******@***.***
September 12, 2013
Dear Hiring Manager,
I was excited to read about the Front Desk Personnel position at Manhattan School for Vocational
Training. I have several years of experience as a CUNY Office Assistant in the Office of
Admissions at Medgar Evers College and would serve as a great Front Desk Personnel at your
educational institution.
As the Front Desk Supervisor, I have demonstrated excellent inter-personal skills; my ability to
communicate efficiently with all levels of staff and clients resulting in a calm, professional and
respectful attitude at all times; ability to multi-task and operate in a fast-paced environment
extremely strong organizational skills and the ability to organize others.
In addition, I have the ability to operate with minimum supervision yet I also know when to
reach out for assistance and guidance; ability to maintain a calm, professional and respectful
manner in dealing with many different staff; strong computer skills; highly proficient with MS
Office; excellent written and oral communication skills.
In addition to my admissions and recruitment experience, I have strong customer service, and
administrative skills. My broad background makes me an excellent candidate for this position.
Thank you for your consideration. I look forward to hearing from you soon to arrange an
interview.
Sincerely,
Rachelle L. Auguste
Rachelle L. Auguste
Rachelle L. Auguste
765 Albany Avenue
Brooklyn, NY 11203
******@***.***
EDUCATION
Medgar Evers College CUNY Brooklyn, NY
BA, Liberal Studies, 8/2011
ASA Institute of Business & Computer Brooklyn, NY
Technology
AS, Office Administration & Technology 10/2006
EXPERIENCE
8/2009-Present Medgar Evers College Brooklyn, NY
Office of Admissions
Front Desk Supervisor
• Supervise overall day to day operations of the front desk; assists with and
participates in recruitment, admissions, and retention activities on
campus i.e. open houses, information sessions, receptions, etc.
• Provides assistance with the coordination of admission and registration
processes for entering students in all areas of admissions
• Provides admissions counseling to prospective/admitted students
regarding admission, testing, and residency requirements
10/2008-8/2009 Assistant to Front Desk Supervisor Brooklyn, NY
• Responded to questions from walk-ins and callers; followed standard
HelpDesk operating procedures
• Ensured front desk and reception area were fully stocked; screened and
authenticated required admissions credentials
• Processed and loaded applications and documents into CUNY database
• Answered phones; responded to incoming email and mail; performed
other duties as needed
11/2006-10/2008 College Assistant Brooklyn, NY
• Screened, loaded and processed applications on Admissions database;
checked test scores in SKAT; provided end of day report; assisted
prospective students with application process
• Provided administrative and clerical support by performing data entry,
answering telephones and providing information; relaying messages;
serving as receptionist, opening, sorting and distributing mail and
establishing work priorities.
SKILLS Organized with high attention to details; efficient reporting skills including
comprehension of communication processes; Possesses excellent verbal
communication skills; Provides great Customer Service; Professionalism; upbeat
energy level; Multi-tasking ability; Dependability and thoroughness; Proficient
in Microsoft Windows, Word, Excel, Outlook, Power Point & Access and SIMS
Contact this candidate