Customer Service Representative

Valerie E.H. Yaeckel

*** ********* **** ****** 215-***-****

Mauldin, SC 29662 ***************@*******.***

Qualification Summary

Highly motivated, enthusiastic professional with an extensive background in client/patient relations. Strengths include a

committed work ethic, a nurturing and amiable personality, working well within a team structured environment, excellent

communication skills, and a strong focus on personal job responsibilities and details. I also have an energetic and

eager disposition.

Skills

•Microsoft Word

•Typing

•Data Entry

•Microsoft Excel

•Microsoft Outlook

•Client / Customer Service

•Organization

•Home Service

•Sorting and Filing

•Homeworks

• Multiple Phone

Systems

Experience

Mr. Matthew Larson November 2012 – February 2013

Mauldin, SC

Private Child Care Provider

• Responsible for preparing and feeding meals to

children.

• Assist children with bathing and dressing.

• Control playtime and maintained diary of activities.

• Take children out for outings, walks and education trips.

• Arranged games and other entertainment activities for

children to create a positive child care environment.

• Household duties including food shopping, laundry and

general cleaning.

Lutheran Hospice/BeWell Home Services

Greenville, SC

Administrative Assistant / PRN

• Received calls and provided appropriate information to

patients and/or family members.

• Directed phone messages via text or email to various

staff members such as RNs, CNAs, Social Workers, and

the Director.

• Scheduled conference calls or visitations of caregivers

to partake in Care Plan meetings.

• Organized patient census, ensuring that all patient

information was up-to-date.

• Complied with HIPPA laws and maintained patient

confidentiality.

• Generated various documents including Care Plan

invitations, schedules, announcements and

assignments given by director.

• Sorted and filed patient documents in charts and

distributed to nurses.

• Faxed various documents to doctors and facilities for

prescription approval, signatures and receipt of patient

history.

Family Video

Mauldin, SC

Customer Service Representative

• Provided outstanding customer service including new memberships, customer sales, provided information

regarding movies or games and answered the phone.

• Other responsibilities included scanning and re-shelving returned movies and games in their appropriate

sections and general housekeeping duties.

• Responsible for mid-shift count and deposited money at bank.

VCA Old Marple Animal Hospital

Springfield, PA

October 2011 – September 2012

Patient Outreach Coordinator

• Pioneered the development and implementation of this position to the hospital.

• Scheduled all surgical and drop-off cases, allotting the appropriate time for procedures.

• Served as a liaison between doctors and clients, providing client communication for surgical cases before,

during and after surgery.

• Reviewed client estimates and answered questions about invoiced charges.

• Scheduled discharge appointments and released patients to the care of their owners after reviewing

instructions and medications.

• Performed receptionist duties at the front desk when needed, including answering phones, scheduling

appointments, handling payments and opening/closing invoices.

Queen Village Animal Hospital,

November 1998 – April 2011

Philadelphia, PA

Veterinary Assistant

• Induced and prepared surgical procedures, monitored anesthesia and provided post-surgical care to the

patient.

• Trained and delegated surgical tasks to co-workers.

• Solid interpersonal communication, customer service and time management skills.

• A natural aptitude to work within the often chaotic environment and culture that can be a part of the job

expectation with any veterinary assistant.

Cat Vet of South Street

January 1996 – November 1998

Philadelphia, PA

Veterinary Assistant

Valerie E.H. Yaeckel

344 Cranberry Hill Circle 215-***-****

Mauldin, SC 29662 ***************@*******.***

• Assisted veterinarians in appointments with patients and clients.

• Checked patients in and out of the hospital in a courteous and tactful manner.

• Provided treatment and care for patients including vaccinations, examinations and assisted with euthanasia as

needed.

Cenvent Laboratories

June 1994 – May 1995

New York, NY

Customer Service Representative

• Collected and characterized various blood tests to be transported.

• Distributed lab results to veterinary accounts via phone and fax.

• Provided informative lab-related ansers to inquiring clients.

• Worked with minimal supervision while managing satellite office.

Indian Valley Animal Hospital

July 1984 – May 1994

Philadelphia, PA

Veterinary Assistant

• Responsible for providing assistance to the clients of the patients.

• In charge of scheduling daily appointments and surgery for patients.

• Cleaned and maintained holding areas for all animals.

• Responsible for invoicing and balancing the cash.

Education

Massage Arts Center of Philadelphia, Philadelphia, PA

• Certified in Massage Therapy

Community College of Philadelphia, Philadelphia, PA

• Certificate in Sign Language Studies

Montgomery County Community College, Philadelphia, PA

• Associates Degree in General Studies

Contact this candidate