Customer Service Administrative Assistant

Latifah Hampton

*** ***** **** ****** ***. **

Sumter SC 29150

Home: 803-***-****

Cell: 561-***-****

Email: (*******.*******@*****.***)

Objective:

A highly equipped Administrative Assistant with experience in performing a variety of

administrative and staff support duties for a specified department, which require a range

of knowledge and skills of organizational procedures and policies; directing and assisting

visitors, and resolving administrative problems and inquiries.

Education:

• Assoicates Degree in Computer Science, East Carolina University, 2011

• Medical Coding and Billing Certifcate, Pathways Medical Academy, 2012

Professional Experience:

Sykes Enterprises Sumter, SC

Quality Control Supervisor

September 2009 - 2012

Responsibilities:

•Supervised personnel in all aspects of call center operations, including credit,

complaints, and general information.

• Consistently exceeded assigned goal of 90% customer service level.

• Oversaw team of customer service representatives for major Health Care company,

handling over 5,000 calls per month.

• Acted as final escalation point, resolving major customer issues.

• Ensured representatives adhered to all public utility commission guidelines.

• Developed and implemented all departmental policies and procedures.

Dixon Social Interactive Services, Greenville NC,

Administrative Assistant

July 2008- August. 2009

Responsibilities:

•Created and maintaining office documents: office documents such as, invoices,

reports, data sheets have to be created and maintained by an administrative

assistant.

•Accompanied the employer to conferences and meetings: administrative assistant

should accompany the employer to meetings and conferences both outside and

inside the firms premises. Then was required to make an account of the

happenings and improvements.

•Overall office keeping: maintained the inflow and outflow of goods (food, paper,

pens, pencils, notepads etc.), arrange for repair and maintenance of office

equipment, receive, store and maintain inventory of office supplies and

equipment, and send, receive and sort mail and other packages.

Skills:

• Highly skilled in abstracting information and assigning codes to describe each

documented analysis • Thorough understanding of anatomy, biology, pharmacology and

disease management • Knowledge of coding related to medicine, surgery, radiology and

pathology • Working knowledge of official coding conventions and rules established by

AMA • Demonstrating abilities to liaise insurance companies regarding questions about

claims • Well versed with computers including MS Word, Excel, Internet and Email •

Typing Speed: 50 WPM

References

Available on Request

Contact this candidate