Manager Operations

Melvin C. Tucker

**** ******* ****** ****** ******, Maryland

240-***-**** *********@*******.***

Objective:

Summary of Qualifications: Performance–driven executive with expertise in spearheading initiatives that

strengthen infrastructure, exp& revenue–generating capabilities, & maximize ROI for high-growth companies.

Twenty plus years of demonstrated success in an intense, results-oriented environment. Refined budgeting,

communications, problem-solving, & crisis management skills. Experience with company office services & supply

policies & procedures & interactions with vendors & suppliers. Completed numerous courses at USPS including

Personnel Management, Crisis Management, Time Management, Process and Distribution Procedures, Security

including Incident Command Systems, EEO, Ethics, Bioterrorism Awareness, and Customer Satisfaction.

Professional Experience

Diversified Realty Group East Coast Regional Manager Silver Spring, MD May '07-Pres.

^ Served as a property manager for seven East Coast homes

^ Worked with the Housing Opportunity Commission in both Prince Georges & Montgomery County

^ Performed monthly inspections & evaluated & hired all maintenance professionals

^ Maintained monthly & yearly budgets as well as profit & loss statements

^ Maintained Accounts Payable & Receivable for the East Coast Region

Computer Science Corporation Department Operations Manager Essex, MD May '09 - June '10

Lead 15 team leaders, with approx. 300 employees, in 236,000 sq. ft. facility in preparation for the 2010

^

Census. Hired/trained subordinates including performance enhancement & disciplinary actions

^ Tested system functions, implementation & evaluating training modules

^ Prepared operational test & dry run procedures

^ Hired & trained subordinate employees including performance enhancement & disciplinary actions

^ Supervised day to day operations & ensured productivity & accuracy standards were met

Approved timesheets & oversaw all personnel records such as timeliness, attendance, & productivity & filed

^

the related reports

^ Researched, developed, executed & administered operating procedures, policies & guidelines

^ Collaborated & met with appropriate stakeholders in relation to completion of identified assignments

United States Postal Service Manager, Distribution Operations Washington D.C. Metro 1968-2008

^ Internally promoted from Postal Clerk (1968 - 1980) and General Supervisor (1980 - 1988)

Directly managed 13 supervisors overseeing 380 full-time staff who processed upwards of 5 million letters &

^

packages per day

Responsible for crisis management for personnel and unanticipated workloads and equipment and transportations

^

breakdowns.

Provided crisis leadership during the Brentwood facility anthrax incident including seamlessly maintaining

^ service standards in two plants and keeping track of over 300 employees. Trained 380 employees in the USPS

Bio-Detection System.

Maintained adherence to a strict budget & optimal scheduling of personnel with an average yearly work hour

^

budget of 800,000 man hours & a monthly supply budget of $13,000

Dealt with union stewards concerning personnel matters & working conditions as well as prepared

^

management cases for Redress & Arbitrations

^ Planned & executed meetings & training sessions for Capitol Metro Area managers at various levels

^ Developed an evacuation plan for the Federal Incident Command System

^ Improved management/employee staffing from (13 to 1) to 22 to 1 (2005-2007)

^ Won Merit and Superior Achievement Awards each year from 1999 to 2007

^ Won Postal Service Vice President Award for 2005

and unanticipated workloads and equipment and transportations

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