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Manager Customer Service

Location:
Lviv, Lviv Oblast, Ukraine
Posted:
October 04, 2013

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Resume:

Shaleem Daniel Gill (Dan)

Captain, (U.S. Army Retired)

**** ******* ******

Abington, Pennsylvania 19001

215-***-****)

ab9vde@r.postjobfree.com

EDUCATION (Civilian)

(M.S.) Legal Studies, Contract Administration May 2004

United States Judge Advocate General (JAG): Columbus, South Carolina

Dean’s List, Honor Graduate

(B.A.) Bachelor of Arts in History & Government/Political Affairs, May 2002

Millersville University of Pennsylvania: Millersville, Pennsylvania

Dean’s List (3 semesters)

Departmental Honors (3.34/4.0 GPA)

EDUCATION (Military)

United States Army Logistics Officer School, November 2004: Honor Graduate

United States Army Infantry Officer School, May 2004: Honor Graduate

United States Army Officer Candidate School, March 2003: Distinguished Honor Graduate

PROFESSIONAL EXPERIENCE

Director of Operations August 2008-present

Torchia & Associates, Attorneys-at-Law

Philadelphia, Pennsylvania

Senior Director advising on business strategy and infrastructure/construction development.

Experienced in all aspects of business and commercial transactions to include complex contract

writing & negotiations, cost estimating, purchasing supplies, and project management while

advising clients with respect to constantly changing domestic and international environments

affecting business decisions.

Serving as business team leader to NET International Group Inc., an international project

management and development company. Responsible for drafting and negotiating commercial

agreements and partnership agreements. A few successes are as follows:

o Successfully negotiated contractual terms and conditions, including compliance

requirements for a bridge and toll construction project, a partnership with private

companies and the Turkish government in Istanbul, Turkey, a project valued at 7

billion USD.

o Successfully developed the structuring of a consortium development team for a bid

that was awarded for a mine clearance project on the Syria/Turkey border for the

Turkish Department of Defense, with NET serving as project developer/manager, a

project valued at €430 million Euro.

Serving as business advisor to SAE, Inc., an international third-party logistics, supply chain

management, and consulting company with integrated operations in warehousing and

transportation services customized to meet their customers needs based on market conditions

and the demands of delivery service requirements for products/materials.

o Advise on purchasing (INCO) terms, evaluate capacity sizing, company credit ratings,

pricing, and other factors in negotiating terms for RFP’s.

o Experienced working with all levels of management, creation of cost/benefit analysis

and leading feasibility studies and maintaining compliance with regulations.

Operations Manager July 2004- May 2008

Cheyney University of Pennsylvania

Cheyney, Pennsylvania

Providing direction in the planning, scheduling, design and execution of new construction,

remodeling and renovation work, and utility infrastructure upgrades relating to the University

Campus. Directing all physical facilities services necessary to support the mission of the University,

including the acquisition, maintenance, repair, renovation and operation of building and supporting

infrastructures. Reporting to the Associate Vice President of Facilities Management and

Construction. Financial planning (P&L statement responsibility), resource and personnel

management, contract negotiation, and supervising major university projects.

Negotiated contracts for construction of projects on campus, evaluating bids and leading

university purchasing, personnel, accounting and budgeting. In May 2006, saved over 80k

implementing fiscal planning in pricing for a two-year renovation to the Student Center.

Supervised the project development of the university Greenhouse, a 30k project infused with

community owned companies.

Captain, United States Army (Reserve & Active) May 2002-May 2006

Army Logistics Officer

1-111th Infantry, 56th Stryker Brigade, 28th Infantry Division

th

Harrisburg, Pennsylvania

Responsible for leading and controlling an Infantry Platoon (40+ soldiers) during any land combat

operation; increased responsibility includes the coordination of and employment of an Infantry

Company (200+soldiers) including all supplies, weapons, and equipment, providing logistical

oversight and meeting logistics objectives in preparing soldiers to withstand the most rigorous of

battlefield environments.

As a Second Lieutenant, mobilized to New Orleans for Hurricane Katrina I served as the Army

Logistics Officer for the Joint Task Force, reporting to local and state authorities (including

Governor Blanco), and higher level commanders on all air and land supplies arriving at

temporary headquarters and disbursed throughout the area.

As a First Lieutenant, I was promoted to the position of Executive Officer (XO) for an Infantry

Company (Headquarters Company) given my initiative through the efforts described above, and

through my creation and presentation of a logistical support plan for a Central Command,

Headquarters Company during time of limited mobility crises. This plan is still used by the

Battalion to date. Promoted to the rank of Captain prior to discharge.

Service Manager, Contract Negotiation June 2002- June 2004

Cintas Corporation

Philadelphia, Pennsylvania

Direct Management of a team of Sales Representatives and Service Representatives (route drivers)

Responsibilities included contract negotiation, hiring and developing assigned representatives,

managing the overall performance of the team, providing leadership, resolving customer service

issues, training the team on sales techniques, driving to visit customers on service calls, maintaining

a high level of customer satisfaction, achieving sales, profit, inventory and payroll goals, managing a

budget, and dealing with operational issues that affect service.

Escalated net billings percentage from 85% to 94% within first three months after assuming role

as Service Manager.

Re-Negotiated 90% of delinquent customer contracts within first three months after assuming

role.

Drove lost business down 2% within first six months after assuming role as Service Manager.

Achieved company’s Peak Performing Service Manager level measured through overall growth

of business, 2003.

REFERENCES

Professional

1. Mr. William A. Torchia, Esquire

Senior Partner

Torchia & Associates

118. S. 21st Street, Suite 615

Philadelphia, Pennsylvania 19103

(Phone) 215-***-****

(E-mail) ab9vde@r.postjobfree.com

Notes: William Torchia is my direct supervisor in my current role as Director of

Operations at Torchia & Associates.

2. Mr. Cihan Atkin

Vice President

NET International

Capitol Hill Business Center

300 New Jersey Avenue NW, Suite 900

Washington, D.C. 20001

(Phone) 1-888-***-****

(Phone) 202-***-****

(E-mail) ab9vde@r.postjobfree.com

Notes: Cihan Atkin is my primary point of contact for my client NET Int. Group.

3. Mr. John Samson

President/CEO

SAE, Inc.

5408 Bensalem Blvd.

Bensalem, Pennsylvania 19020

(Phone) 215-***-****

(E-mail) ab9vde@r.postjobfree.com

Notes: John Samson is my primary point of contact for my client SAE, Inc.

Personal

1. Mr. Thomas Spearing

President, Project Management Group (Americas)

Hill International, Inc.

(Phone) 856-***-****

(E-mail) ab9vde@r.postjobfree.com

Notes: Tom Spearing and I have known each another for five years, we met through his

cousin Sara a very close friend of mine.

2. Ms. Sharon Jindal

Director of Labor Relations

PECO Energy Co.

2301 Market Street

Philadelphia, Pennsylvania, 19103

(Phone) 215-***-****

(E-mail) ab9vde@r.postjobfree.com

Notes: Sharon Jindal and I have know each other for nine years, we met at a networking

event and continue to remain close in discussing commercial business contracts.



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