Manager Customer Service
Resume:
Shaleem Daniel Gill (Dan)
Captain, (U.S. Army Retired)
Abington, Pennsylvania 19001
********@*******.***
EDUCATION (Civilian)
(M.S.) Legal Studies, Contract Administration May 2004
United States Judge Advocate General (JAG): Columbus, South Carolina
Dean’s List, Honor Graduate
(B.A.) Bachelor of Arts in History & Government/Political Affairs, May 2002
Millersville University of Pennsylvania: Millersville, Pennsylvania
Dean’s List (3 semesters)
Departmental Honors (3.34/4.0 GPA)
EDUCATION (Military)
United States Army Logistics Officer School, November 2004: Honor Graduate
United States Army Infantry Officer School, May 2004: Honor Graduate
United States Army Officer Candidate School, March 2003: Distinguished Honor Graduate
PROFESSIONAL EXPERIENCE
Director of Operations August 2008-present
Torchia & Associates, Attorneys-at-Law
Philadelphia, Pennsylvania
Senior Director advising on business strategy and infrastructure/construction development.
Experienced in all aspects of business and commercial transactions to include complex contract
writing & negotiations, cost estimating, purchasing supplies, and project management while
advising clients with respect to constantly changing domestic and international environments
affecting business decisions.
Serving as business team leader to NET International Group Inc., an international project
management and development company. Responsible for drafting and negotiating commercial
agreements and partnership agreements. A few successes are as follows:
o Successfully negotiated contractual terms and conditions, including compliance
requirements for a bridge and toll construction project, a partnership with private
companies and the Turkish government in Istanbul, Turkey, a project valued at 7
billion USD.
o Successfully developed the structuring of a consortium development team for a bid
that was awarded for a mine clearance project on the Syria/Turkey border for the
Turkish Department of Defense, with NET serving as project developer/manager, a
project valued at €430 million Euro.
Serving as business advisor to SAE, Inc., an international third-party logistics, supply chain
management, and consulting company with integrated operations in warehousing and
transportation services customized to meet their customers needs based on market conditions
and the demands of delivery service requirements for products/materials.
o Advise on purchasing (INCO) terms, evaluate capacity sizing, company credit ratings,
pricing, and other factors in negotiating terms for RFP’s.
o Experienced working with all levels of management, creation of cost/benefit analysis
and leading feasibility studies and maintaining compliance with regulations.
Operations Manager July 2004- May 2008
Cheyney University of Pennsylvania
Cheyney, Pennsylvania
Providing direction in the planning, scheduling, design and execution of new construction,
remodeling and renovation work, and utility infrastructure upgrades relating to the University
Campus. Directing all physical facilities services necessary to support the mission of the University,
including the acquisition, maintenance, repair, renovation and operation of building and supporting
infrastructures. Reporting to the Associate Vice President of Facilities Management and
Construction. Financial planning (P&L statement responsibility), resource and personnel
management, contract negotiation, and supervising major university projects.
Negotiated contracts for construction of projects on campus, evaluating bids and leading
university purchasing, personnel, accounting and budgeting. In May 2006, saved over 80k
implementing fiscal planning in pricing for a two-year renovation to the Student Center.
Supervised the project development of the university Greenhouse, a 30k project infused with
community owned companies.
Captain, United States Army (Reserve & Active) May 2002-May 2006
Army Logistics Officer
1-111th Infantry, 56th Stryker Brigade, 28th Infantry Division
th
Harrisburg, Pennsylvania
Responsible for leading and controlling an Infantry Platoon (40+ soldiers) during any land combat
operation; increased responsibility includes the coordination of and employment of an Infantry
Company (200+soldiers) including all supplies, weapons, and equipment, providing logistical
oversight and meeting logistics objectives in preparing soldiers to withstand the most rigorous of
battlefield environments.
As a Second Lieutenant, mobilized to New Orleans for Hurricane Katrina I served as the Army
Logistics Officer for the Joint Task Force, reporting to local and state authorities (including
Governor Blanco), and higher level commanders on all air and land supplies arriving at
temporary headquarters and disbursed throughout the area.
As a First Lieutenant, I was promoted to the position of Executive Officer (XO) for an Infantry
Company (Headquarters Company) given my initiative through the efforts described above, and
through my creation and presentation of a logistical support plan for a Central Command,
Headquarters Company during time of limited mobility crises. This plan is still used by the
Battalion to date. Promoted to the rank of Captain prior to discharge.
Service Manager, Contract Negotiation June 2002- June 2004
Cintas Corporation
Philadelphia, Pennsylvania
Direct Management of a team of Sales Representatives and Service Representatives (route drivers)
Responsibilities included contract negotiation, hiring and developing assigned representatives,
managing the overall performance of the team, providing leadership, resolving customer service
issues, training the team on sales techniques, driving to visit customers on service calls, maintaining
a high level of customer satisfaction, achieving sales, profit, inventory and payroll goals, managing a
budget, and dealing with operational issues that affect service.
Escalated net billings percentage from 85% to 94% within first three months after assuming role
as Service Manager.
Re-Negotiated 90% of delinquent customer contracts within first three months after assuming
role.
Drove lost business down 2% within first six months after assuming role as Service Manager.
Achieved company’s Peak Performing Service Manager level measured through overall growth
of business, 2003.
REFERENCES
Professional
1. Mr. William A. Torchia, Esquire
Senior Partner
Torchia & Associates
118. S. 21st Street, Suite 615
Philadelphia, Pennsylvania 19103
(Phone) 215-***-****
(E-mail) *********@*****.***
Notes: William Torchia is my direct supervisor in my current role as Director of
Operations at Torchia & Associates.
2. Mr. Cihan Atkin
Vice President
NET International
Capitol Hill Business Center
300 New Jersey Avenue NW, Suite 900
Washington, D.C. 20001
(Phone) 1-888-***-****
(Phone) 202-***-****
(E-mail) *.*****@***********.***
Notes: Cihan Atkin is my primary point of contact for my client NET Int. Group.
3. Mr. John Samson
President/CEO
SAE, Inc.
5408 Bensalem Blvd.
Bensalem, Pennsylvania 19020
(Phone) 215-***-****
(E-mail) ********.******@****************.***
Notes: John Samson is my primary point of contact for my client SAE, Inc.
Personal
1. Mr. Thomas Spearing
President, Project Management Group (Americas)
Hill International, Inc.
(Phone) 856-***-****
(E-mail) ***********@*******.***
Notes: Tom Spearing and I have known each another for five years, we met through his
cousin Sara a very close friend of mine.
2. Ms. Sharon Jindal
Director of Labor Relations
PECO Energy Co.
2301 Market Street
Philadelphia, Pennsylvania, 19103
(Phone) 215-***-****
(E-mail) ******.******@**********.***
Notes: Sharon Jindal and I have know each other for nine years, we met at a networking
event and continue to remain close in discussing commercial business contracts.
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