Insurance Manager

Leslie Mercado

Yonkers, NY

Home Phone 914-***-****

Cell Phone 917-***-****

Email: ******.**@*********.***

QUALIFICATIONS AND SKILLS

• Over 4 years as a Front Desk Receptionist in a busy medical office.

• Excellent telephone etiquette with pleasant personality.

• Strong background in education with the ability to communicate clearly and professionally with

children and families.

• Strong organizational skills and ability to multi-task.

• Able to handle tasks under pressure and with minimum supervision when needed.

EXPERIENCE:

October 2012-Present Receptionist M a rcia D unn, M.D Ophthalmology Yonkers, NY

Greet patients, schedule appointments, input new patients, verify insurance, collect co-pays, call in

prescriptions, file charts, handle busy phone lines, and reconcile cash box at the end of the day. Pre-certify

patients for out-patient procedures and obtain referrals. Proficient in MTBC medical software and assist Office

Manager with day-to-day duties of the practice.

August 2012-October 2012 Patient Accounts Clerk AscendHire Temporary Agency: Yonkers

Community Health Center. Temporarily employed at low-income community Health Center. Registered new

patients by inputting information in computer and making copies of appropriate documents. Verified insurance

scanned all documents into computer, distributed appropriate forms for patients to take to appointments.

Created new patient charts, assisted families with health insurance questions, and all aspects of their medical

needs. Collected co-pays and reconciled cash box at the end of the day.

February 2009-October 2011 Receptionist D r. Jeffrey White and Associates H anford, CA

Answered busy phones lines, scheduled appointments, and verified insurance, Filed charts,communicated

daily with patients to answer all optical needs. Pre-screened patients before seeing the doctor using Visual

Field tests, and also performed GDX visual tests when needed to check for glaucoma. Assisted optician with

frame selections dispensed of eyewear, and frame adjustments. Collected co-pays and all bill payments.

Proficient in OfficeMate Optical Software.

August 2007-December 2008 Lead Teacher J ubilee C ity Preschool Kingsburg, CA

Pre-Kindergarten readiness, daily teacher-parent communication, and prepared weekly lesson plans. Provided

parents with portfolio of child's work and progress, as well as performed Teacher-Parent Conferences.

Showcased children’s work to boost self-esteem and keep them motivated.

March 2002-December 2004 Lead Teacher H eritage Christian Preschool Riverside, CA

Developed and instructed age-appropriate lesson plans that encouraged physical, emotional, social, and

academic growth for 2-3 year olds. Created a daily journal documenting child’s achievements. I also took the

role of Director while Preschool Director was out on personal leave.

EDUCATION:

High School Diploma A.S

in Child Development from Reedley College, Reedley, CA (Transcript Available upon request) CPR

Trained

References available upon request

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