Customer Service Medical Assistant
Resume:
Natalie Hilton van Ee
*** ****** ****** ***. **, Boston, Ma. 02116
Cell: 857-***-****, Email: ********@*****.***
Objective
To obtain employment as a Licensed Practical Nurse, utilizing my healthcare, customer
service, supervisory and crisis management skills to effectively deliver optimal nursing care.
Furthermore continuing my educational, and career growth as a nurse.
Experience
Nizhoni Health Systems, (Somerville, MA.) LPN 4/13 Present
Employed as a Visiting Nurse for a Home Care agency for patients with psychiatric and medical
health issues. To ensure patient’s independence as well as compliance with healthcare
regimens, the visiting nurse monitors med administration as ordered, applies dressing changes
as needed/ordered, and constantly assesses and evaluates the patient’s physical and mental
state as well as surroundings. Procures emergency services as needed and documents, reports,
and follows up with all updates on patient status to the appropriate managers, doctors and/or
nurse practitioners daily.
Everett Nursing and Rehabilitation Center, (Everett, MA.) LPN 10/12 3/13
Provide nursing services, within defined scope of practice, to patients based on patient assessment and
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care planning procedures for a behavioral/ substance abuse unit.
Proven ability to perform duties which ultimately support patient care such as record keeping,
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scheduling, and maintaining supplies inventories.
Reviews physical needs, monitors patients’ physical condition, administers approved medications and
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arranges medical appointments according to assigned medical care standards.
Act as patient advocate; advise patients on available services and appropriate medical follow up.
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Maintains accurate patient records and maintains confidentiality at all times.
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Administers medications and observes and documents therapeutic effects.
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Provides safety and health education to individuals and their families.
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Supervises nursing assistants.
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Performs daily audits of patient charts and physician’s orders.
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Completes monthly nursing summaries and edits.
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The German Center, (West Roxbury, MA.) LPN 06/11 Present
Provides nursing services, within defined scope of practice, to patients based on patient assessment
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and care planning procedures for long – term care unit.
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Participates in inter disciplinary nursing team meetings to improve policies/procedures and to ensure
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adherence to safety procedures.
Maintains accurate patient records and maintains confidentiality at all times.
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Administers medications and observes and documents therapeutic effects.
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Supervises nursing assistants.
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Performs daily audits of patient charts and physician’s orders.
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Completes monthly nursing summaries and edits.
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Judge Rotenberg Center, (Canton, MA.) Crisis Specialist 09/09 03/11
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Maintained individual student programs for mentally and behaviorally challenged students.
Assisted students with ADL’s, and achieving short term goals, while utilizing various verbal
and physical interventions; in a safe, least restrictive manner to effectively de escalate crisis
situations. Assisted with meal planning, and staff supervision.
Mr. G’s Plaza, (Roxbury, MA.) Administrative Aide 08/08 08/09
Aided with all administrative and clerical duties as well as maintained the cleanliness of the office at the
open and close of each business day.
Downtown’s Finest Barber, (Boston, MA.) Hair Stylist 01/08 08/08
Washed and styled hair at customers request, booked and scheduled appointments, maintained the
cleanliness of the shop at the open and close of each business day.
Haven Homes, (Spokane, WA.) Support Staff 09/07 12/07
Aided residents with ADL’s, and meal planning in the home. Delivered daily medications as well as
accompanying residents to scheduled doctor appointments. Completed required daily staff documentation.
Aided residents with achieving their personal goals, and encouraged them to help organize and participate
in many fun group activities and events.
A Very Special Place, (Staten Island, NY.) Resident Assistant 02/07 08/07
Assisted with ADL’s, meal planning, and daily residential chores, while the consumers
retreated to the day rehabilitation. Aided the consumers with achieving their daily goals, and
activities.
Medical Office, (Staten Island, NY.) Medical Assistant Intern 10/06 1/07
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Prepared examination rooms, checked patient’s vital signs, and filed daily charts. Provided administrative
aid and performed clerical duties as assigned by the office manager. Updated patient charts per visit, and
processed referrals.
Gap Kids, Boston, MA, (Staten Island, NY.) Stock Supervisor/Floor Manager 07/03 05/06
Performed all customer service tasks as needed, and supervised staff. Oversaw the stock crew, shipment
handling, merchandising, and the visual marketing throughout the store. Opened and closed the store as
scheduled and performed register opening and closing audits.
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Education
Medical Professional Institute, Malden, MA 05/10 04/11
Obtained a certificate of completion in the Practical Nursing Program
Willsey Institute, Staten Island, NY 01/06 01/07
Obtained a certificate of completion in the Medical Assistant Program
Brookline High School, Brookline, MA 09/99 06/03
Obtained a high school Diploma
Skills
In depth knowledge of obtaining vital signs, patient health history and laboratory specimens as well as
maintaining IV lines, G tubes, ostomy, and foley catheter care. Demonstrated ability to review patient
charts; treatments, record and report signs and symptoms, reactions, and changes in patient’s conditions.
Good judgment and decision making skills, time management, ability to handle multiple projects,
prioritizing and problem solving skills. Computer skills, MS Office (Windows, Excel and Outlook).
Experienced in psychiatric, mental health and long – term care nursing. Sound ability to respond to
emergency situations and to communicate clearly and concisely, both oral and written. IV therapy
certification, and current CPR. Goal driven, and diligent with meeting deadlines. I am currently enrolled in
school pursuing my RN.
Contact this candidate