Customer Service Manager
Resume:
Retisha Gage
East St. Louis, IL 62207
*************@*****.***
Core Competencies:
• Superior customer service skills with excellent telephone etiquettes
• Ability to communicate in a clear and professional manner
• Comprehensive knowledge of basic Microsoft Office programs like word
processor, spreadsheet and outlook
• Possess positive attitude with pleasing personality
• Strong organizational skills and has the ability to balance a variety
of tasks simultaneously
• Knowledge of handling administrative and clerical tasks
• Ability to perform tasks with minimum supervision and under pressure
Summary of Work History:
Organization: Tinee Treasures Daycare, Fairview Heights, IL
Duration: October 2010 till Present
Designation: Office Receptionist/Teacher
• Handle all incoming telephone calls and greet visitors upon arrival in
the office
• Take messages and direct calls to the appropriate person
• Responsible for greeting vendors, customers, job applicants, and
visitors
• Responsible for typing letters, memos, and other correspondence
• Maintain the "In/Out" log and perform all essential tasks as requested
by the management
• Taught educational developments to children ages 2 years old to 5 years
of age.
• Developed lesson plans for each age group within the center.
Organization: American Mortgage Group, Belleville, IL
Duration: April 2000 to August 2010
Designation: Office Manager/Loan Processor
• Responsible for greeting vendors, customers, job applicants, and
visitors
• Responsible for verifying, compiling, and typing application
information for mortgage loans
• Assist the Loan Officers regarding mortgage loans and follow- up with
clients to collect all documents necessary to close loan
• Updates mortgages clause on Homeowners Insurance policies
• Processes external and internal payoffs for old mortgages and lines of
credit
• Reviews and arranges file in proper stacking before submitting to
underwriting
• Interface with loan officers to ensure all documents were in place
before closing date
• Mails the letter of approval and denial to the applicants
• Records data on the status of loans like number of new applications,
approved loans, canceled, or denied, using computer
• Handle the tasks of obtaining caller's name and arranging appointment
with person called upon
• Handle the tasks of drafting memos and business letters
• Perform responsibilities of receiving calls and answering all necessary
inquiries
• Maintain the "In/Out" log and perform all essential tasks as requested
by the management
• Responsible for typing letters, memos, and other correspondence
• Handle the tasks of distributing mails and preparing chart of daily
outgoing mails
• Perform filing of daily paper work and order office supplies as
required
Educational Summary:
A. A.S. in Retail Management, Stevens Institute, St Louis, MO 2003
Contact this candidate