Customer Service Manager

Maher Uthman

Employment History:

Position: Lead Project Coordinator

*/**** – 5/2013

FedEx Office, New York NY.

Manages production flow to ensure all production orders are completed

accurately and on time

Takes and sets up complex production orders using order systems and

provides accurate pricing information

Provides supervision to other team members performing their daily duties

Responsible for supply management, inventories and ordering

Assists with the training and development of new team members

Provide outstanding customer service utilizing knowledge and expertise

to ensure a customer satisfaction and great customer experience.

Position: Manager in Training

8/2002 – 3/2006

Champs Sports, New York, NY.

Reporting to management regarding operations, supervised a staff of up to 10

employees

Responsible for cash handling, payroll monitoring and scheduling

Manage incoming and outgoing inventory

Maintain knowledge of current initiatives and promotions

Position: Assistant Manager

12/2001 – 08/2002

United Foods, New York, NY.

Managed a staff of 5 7 employees

Responsible for customer needs, payroll and scheduling

Managed all aspects of cash handling for all shifts

Responsible for inventory control

Education: Forest Hills H.S., Forest Hills, New York

Skills:

Proficient in MS Windows, Word, Excel, PowerPoint, Adobe Acrobat and

Photoshop

Solid written and oral communication ability

High level of technical aptitude

References: Available upon request

Contact this candidate