Customer Service Data Entry

NANCY L. GRAHAM

***-** ******** ****. #*** Jamaica, NY 11434

347-***-**** **************@*****.***

EXPERIENCE:

**/** - ******, ***

Current New York, NY

Administrative Assistant / Instructor/ Data Entry Clerk

Responsible for providing administrative support to the agency,

including extensive data entry, typing, and general office support;

assist in the preparation of reports; support the management of an

online jobs management (relational) database.

Responsible for inputting and maintaining client's information via

Databases ( ETO, Outcomes, OSOS, RAD, Capricorn, 4D Career

Directory, Job Zone, FSET, MS Sharepoint and Salesforce).

Provided Microsoft Suite support (Word, Excel) and general office

operations support (filing, faxing, answering phones); review,

organize and maintain client files.

Provided receptionist and customer service support for a front desk

/ switchboard center taking hundreds of calls and serving nearly

100 walk-ins per day.

Instructed the Office Operations class (Introduction to Career

Directory, MS Sharepoint and Vocabulary) administered exams and

planned curriculum throughout the course.

07/09 - 09/09 TALLER BORICUA (Internship)

New York, NY

Data Entry Clerk

Provided receptionist support, Data entry, and general office

duties (filing, faxing, answering phones), review, organize and

maintain client files; photocopy, fax information and assist with

telephone calls when needed.

Responsible for providing administrative support to the agency

including assisting with the preparation of reports and similar

documents for management review.

Assisted with the preparation of files for archiving and conducted

internet research

Created folders and subfolders to input company information.

11/07 - 06/08 KRAVET, INC.

New York, NY

Sample Clerk

Assisted customers with their sample requests

Performed customer service via phone and internet

Performed data entry of goods to be mailed from warehouse

Prepared bags for customers and packages to go by messenger

06/07 - 10/07 BRONX COUNTY CLERK'S OFFICE

Bronx, NY

Clerical Aide

Successfully completed an 18 week internship at the Supreme Court

and received a certificate of merit

Performed filing, scanning and copied court documents and answered

calls

Provided assistance to Court Aide's through the courier of

documents to court offices

09/04 - 02/05 ROLL & ROASTER RESTAURANT

New York, NY

Cashier/Server

Accurately maintained a cash drawer handling up to approximately

two thousand dollars at any given time

Provided customer service related to all food questions and

inquiries

Prepared food orders and stocked inventory supplies

EDUCATION:

04/09 - 08/09 STRIVE, EAST HARLEM EMPLOYMENT SERVICES

New York, NY

Microsoft Suite I Training (Word -50 hrs, Excel - 12 hrs, Outlook

-12 hrs)

Career Development/Job Readiness

Customer Service

MOS Certifications received in MS WORD and EXCEL

09/98 - 09/00 HOSTOS COMMUNITY COLLEGE, (CUNY)

New York, NY

Major: Public Administration (15 Credits Received)

SKILLS: Bilingual: Ability to speak English and Spanish fluently, excellent

communication and interpersonal skills, Certified as a Microsoft

Office Specialist in Word and Excel, Certified as a Proctor to

administer the NWRC and MS Word and Excel exams. Type: 63WPM,

ability to multi-task, basic understanding of office machinery,

strong analytical and organizational skills.

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