Customer Service Assistant

Deann Leeman Clerical Office Assistant & Support Specialist

Cell: 651-***-**** I would like to offer my extensive experiences to an

leeman.dee0801@gmail. organization that values loyalty, compassion for others,

com and a commitment to success that would include:

Accomplishments Administrative Assistant, Customer Service Desk, Records

Customer Service Clerk, or Receptionist

Improvement Committee Key Skills

Member,

Patient/Customer

Service & Front Desk

Seminars, CPR

Certified, Medicare &

HIPPA Trained, DANB

Certified & MN Board

of Dentistry Licensed

Dental Assistant

Computer Software

Knowledge

Microsoft Word,

Excel, PowerPoint,

Access, Outlook,

Peachtree, Eaglesoft,

Endovision, & Antrim

Mission Statement

Strive to exceed

customer/ employer

expectations by

delivering

second-to-none

service. Always put

the customer first in

a positive

collaborative team

environment.

Performance Review

Excerpts

Deann is a

pleasant person to

work with and has

good attendance. She

works well with

others not only in

her department, and

performs all of the

tasks within her

area, as well as

assisting others as

needed. "She has a

very positive

influence on

others (2012

Performance Review,

Medtox Scientific

Laboratories Inc.)

"Deann is an

extremely reliable

and punctual

employee (2012

Performance Review,

University of

Minnesota Physicians

Dental Clinic.)

"Deann is an amazing

individual who is

helpful, and

courteous to our

customers." "She

takes an exuberant

amount of calls,

takes care of our

incoming customers

and referrals to

direct them as

needed." "She has

been accommodating,

and open to taking on

extra duties as

well." (2000

Performance Review,

Health East MedHome

Ltd.)

Answering A Multi-line Phone Collecting Payments

Verifying Insurances

Checking In Patients Complaint Handling

Scheduling & Registering Reports & Documentation

Patients Scanning/Imaging Documents

Troubleshooting/ Problem Data Entry

Solving Coordinating Interpreters

Filing and Maintaining Coordinating FedEx, or UPS

Records Shipments

Typing Average Of 50wpm

Opening, & Sorting Of Daily

Mail, & Company Faxes

Balance, & Prepare Daily

Deposit

Professional Experience

Lab Corporation (Formerly

Known As: Medtox scientific Forensic Records Clerk, 8 /

LABORATORIES Inc.) Saint 2003 to Present

Paul, MN

University of Minnesota

Physicians Dental Clinic Patient Service

Minneapolis, MN Representative, 6 / 2010 to 8

/ 2012

Maplewood endodontics Certified Licensed Dental

Maplewood, MN Assistant, 5 / 2009 to 11 /

2009

Minneapolis specialty

company Office Assistant, 10 / 2002

Brooklyn Park, MN to 7 / 2003

THE MENTOR NETWORK/REM,INC., Direct Service Specialist, 6

/ 2001 to 1 / 2008

North Saint Paul, MN

HEALTHEAST MEDHOME LTD., Receptionist/Customer Service

Saint Paul, MN Representative, 8 / 1997 to 4

/ 2001

Education

HENNEPIN TECHNICAL COLLEGE - Brooklyn Park, MN

Dental Assistant Diploma, 8 / 2005 to 8 / 2008

(Program 8 / 2007 to 8 / 2008)

SAINT PAUL TECHNICAL & COMMUNITY COLLEGE - Saint Paul, MN

Clerical Office Assistant Certificate, 12 / 1994 to 11 /

1996

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